Spencer Thomas
Tuckahoe,USA
Summary
Operations Manager with extensive expertise in logistics, team leadership, and performance optimization. Combines hands-on experience in dispatch coordination with strategic oversight of delivery operations, ensuring safety and compliance while enhancing service levels. Committed to fostering a culture of accountability and continuous improvement across teams.
Overview
7
7
years of professional experience
Work History
Operations Manager
STARLI DESTINATIONS
Champlain, NY
06.2026 - Current
- Manage daily operations for a high-volume Amazon Delivery Service Partner (DSP), overseeing 30+ drivers, 20+ routes, and 2,000+ packages per day.
- Lead and coach a team of 30+ delivery associates, overseeing hiring, onboarding, training, scheduling, performance management, and daily support.
- Monitor key performance indicators, including on-time delivery, delivery completion, customer feedback, attendance, route performance, and driver productivity.
- Coordinated daily dispatch operations by assigning routes, managing staffing levels, resolving driver issues, and adjusting in real time to maintain service levels.
- Analyzed operational data and performance reports to identify trends and address performance gaps, implementing corrective action plans to enhance service delivery.
- Promote a strong safety culture through driver coaching, vehicle inspections, and enforcement of safe driving, seatbelt, distracted driving, and Amazon safety requirements.
- Partner with leadership to identify operational and safety risks and implement preventive measures to reduce incidents and improve compliance.
- Oversee fleet readiness by coordinating vehicle inspections, maintenance, repairs, fueling or charging, and vehicle availability.
- Troubleshoot route, vehicle, technology, and delivery issues in real time to minimize delays and maintain operational continuity.
- Coordinate with Amazon station personnel and internal leadership to resolve delivery exceptions, package issues, route concerns, and operational bottlenecks.
- Developed and improved operational processes to boost driver productivity, enhance route efficiency, and strengthen accountability in delivery operations.
- Build a culture of accountability, continuous improvement, and employee engagement while maintaining high operational standards.
Dispatcher
STARLI DESTINATIONS
Blauvelt, NY
04.2024 - 06.2026
- Coordinated and dispatched 40 vehicles, achieving timely delivery operations and enhancing overall service efficiency.
- Monitored GPS tracking systems and made real-time adjustments to improve route efficiency and address operational challenges.
- Coordinated responses to accidents, breakdowns, and other emergencies by contacting appropriate authorities and arranging alternative transportation solutions.
- Enforced safety protocols and ensured driver compliance with traffic laws and company regulations.
- Evaluated driver performance against key metrics, contributing to improved on-time delivery and customer satisfaction.
- Coordinated vehicle inspections and repairs with maintenance personnel, ensuring fleet readiness and compliance with safety standards.
- Developed contingency plans to address unexpected events, including traffic congestion, vehicle breakdowns, and other service disruptions.
Delivery Associate
STARLI DESTINATIONS
Blauvelt, NY
08.2023 - 04.2024
- Delivered more than 300 packages per day while maintaining efficient and timely service.
- Used GPS navigation systems and knowledge of local roads and traffic patterns to complete deliveries efficiently.
- Operated company vehicles safely, ensuring compliance with traffic laws and safety regulations to minimize risks.
- Coordinated with warehouse staff for accurate loading of packages, enhancing delivery accuracy.
- Resolved delivery issues and unexpected challenges using strong problem-solving and customer service skills.
- Maintained professional, customer-focused approach to foster positive delivery experiences and build customer loyalty.
- Maintained vehicle cleanliness and organization to support safe and reliable daily operations.
Sales Associate / Box Truck Driver
Nature's Cradle Nursery and Landscape Design
Eastchester, NY
11.2019 - 05.2023
- Consistently met or exceeded monthly sales quotas and was recognized as a top sales performer.
- Built and maintained strong customer relationships, resulting in increased repeat business and referrals.
- Provided responsive customer service, resolving inquiries and complaints to enhance customer satisfaction.
- Collaborated with team members to create visually appealing merchandise displays, driving increased foot traffic and sales.
- Delivered goods on schedule while meeting customer expectations for service and reliability.
- Operated a commercial box truck to transport goods and materials safely and efficiently.
- Executed loading and unloading of cargo while ensuring proper securing techniques were applied to prevent damage.
- Performed routine vehicle inspections and basic maintenance to ensure safe operation.
- Operated a forklift to safely move materials, products, and equipment.
Product Assembly
TokenWorks Inc.
Bronxville, NY
01.2021 - 03.2021
- Assembled products per specifications, ensuring adherence to quality and safety standards.
- Read and interpreted blueprints, diagrams, and work instructions to ensure accurate assembly.
- Conducted visual inspections to detect defects or quality issues prior to packaging.
- Kept work area clean and organized to enhance operational efficiency and safety.
Education
Associate Degree - Criminal Justice Policing
Westchester Community College
Valhalla, NY06-2021
Skills
- Operations Management
- Logistics management
- Fleet Operations
- Route optimization
- Performance analysis
- Safety and Compliance
- Regulatory compliance
- Performance Management
- Team leadership
- Training development
- Problem Solving
- Customer Service
Additional Information
Authorized to work in the United States for any employer.
Timeline
Operations Manager
STARLI DESTINATIONS
06.2026 - Current
Dispatcher
STARLI DESTINATIONS
04.2024 - 06.2026
Delivery Associate
STARLI DESTINATIONS
08.2023 - 04.2024
Product Assembly
TokenWorks Inc.
01.2021 - 03.2021
Sales Associate / Box Truck Driver
Nature's Cradle Nursery and Landscape Design
11.2019 - 05.2023
Associate Degree - Criminal Justice Policing
Westchester Community College