Spencer Tiburcio
Jacksonville,FL
Summary
Dynamic leader excelling in team leadership and process improvement. Successfully established standard operating procedures and enhanced customer relationship management, driving efficiency and satisfaction. Adept at cross-functional collaboration, ensuring compliance and timely project completion while fostering a positive team environment.
Overview
8
8
years of professional experience
Work History
Project Manager
Monarch Construction & Roofing
Denver, Colorado
02.2025 - 10.2025
- Operate as on-site Monarch representative to address all client questions and concerns related to residential roofing projects.
- Inspect and document all stages of residential roofing construction to ensure county code compliance.
- Operate as on-site liaison between Project Manager and subcontractors to ensure satisfactory completion of work orders.
- Procure all materials related to projects to ensure timely completion of work orders.
- Attend product trainings to maintain an up-to-date knowledge base related to installation requirements and product specifications.
Customer Support Supervisor
REP Fitness
Westminster, Colorado
10.2021 - 02.2025
- Identify, design and document standard operating procedures as it relates to all functions of Customer Support processes.
- Management of team encompassing recruiting, onboarding, training, development, Payroll and dehiring.
- Maintain comprehensive product knowledge to be a subject matter expert and reference point on product info, troubleshooting and warranty coverage.
- Assist with escalated customer interactions to identify an agreeable solution within policy parameters.
General Manager
Chuze Fitness
Denver, Colorado
11.2019 - 10.2021
- Oversee a team of 20-30 people while taking ownership of all responsibilities related to hiring, dehiring, training, coaching, scheduling, payroll, employee evaluations, and leadership development.
- Oversee facility and maintenance items throughout a 50,000 square foot facility.
- Maintain employee and club compliance with all applicable state, federal, and company labor and procedural regulations.
- Maintaining sanitary and cleanliness standards throughout the facility in addition to educating and empowering the team to uphold those standards on a consistent basis.
- Accomplishments: Oversaw the establishment, standardization and documentation of all Customer Support processes with the launch of REP Fitness Europe in June of 2024.
- Lead team through 4 systems integrations between a new CRM, ERP, Call and Payroll platform in 2023-2024.
- Facilitated comprehensive overhaul of all work instructions and SOP's. Subsequently introduced first Document Control Center with quarterly reviews.
Assistant General Manager
Chuze Fitness
Denver, Colorado
12.2018 - 11.2019
Supervisor
Chuze Fitness
Littleton, CO
07.2018 - 12.2018
Team Member
Chuze Fitness
Littleton, CO
07.2017 - 07.2018
Education
Some College (No Degree) - Denver, CO
Metropolitan State University of Denver
Denver, COSkills
- Team leadership and development
- Process improvement strategies
- Customer relationship management
- Cross-functional collaboration
Platform Proficiency
- ADP
- HelpScout (CRM)
- Kustomer (CRM)
- Shopify
- NetSuite
- AirCall
- Microsoft Suite
Timeline
Project Manager
Monarch Construction & Roofing
02.2025 - 10.2025
Customer Support Supervisor
REP Fitness
10.2021 - 02.2025
General Manager
Chuze Fitness
11.2019 - 10.2021
Assistant General Manager
Chuze Fitness
12.2018 - 11.2019
Supervisor
Chuze Fitness
07.2018 - 12.2018
Team Member
Chuze Fitness
07.2017 - 07.2018
Some College (No Degree) - Denver, CO
Metropolitan State University of Denver