Spencer Van Deurzen

• Promoted to Senior Account Executive following four years of proven success in driving new business, expanding existing accounts, and exceeding sales targets.
• Lead strategic sales efforts, focusing on building long-term relationships, and delivering tailored Zendesk solutions.
• Collaborate with cross-functional teams and partners to identify new opportunities, streamline sales processes, and enhance client success.
• Mentor and support new hires, sharing best practices, and helping drive team performance to exceed quotas.
• Leverage deep knowledge of Zendesk's product suite to provide consultative sales

2023: New Business Focus.

• Consistently exceeded weekly and monthly activity, pipeline, and revenue targets, achieving 120% of the quota.
• Developed $440K of new business pipeline, contributing to a total of $517K in annual revenue.
• Leveraged social prospecting tools (LinkedIn Sales Navigator, ZoomInfo, Lusha, D&B Hoovers, and Outreach) to identify and engage potential leads.
• Conducted discovery calls and product demos to uncover customer pain points, and drive tailored solutions.
• Created and presented ROI executive summaries to C-level executives, showcasing the value and impact of Zendesk solutions.
• Delivered accurate weekly sales forecasts and maintained comprehensive records on deal progress, including timelines, use cases, next steps, and forecasting through Clari and Salesforce.

2024: New Business and Expansion.

• Generated $285K in new business revenue, and expanded existing accounts, driving an additional $466K in revenue.
• Conducted on-site customer visits and organized events to foster relationships, deepen customer engagement, and drive upsell opportunities.
• Exceeded the annual revenue quota by achieving $800k in total annual recurring revenue.

• Contributed to XDR Board Committee by developing strategies to enhance work environment and productivity.
• Recognized as 2022 MVP for exceeding sales quota, ending with 160% yearly attainment.
• Mentored new hires by offering guidance and support for success in the BDR role.
• Lead webinars and presentations on Zendesk products at company-hosted events.
• Completed extensive product training to deliver tailored solutions to prospects and customers.

• Engaged with prospects and clients to understand business, organizational challenges, and pain points.
• Collaborated with the sales team to develop a list of target prospects.
• Generated a high-value sales pipeline through both strategic and targeted prospecting into commercial accounts (250 - 1500 employees).
• Created personalized messaging and outbound content, targeting new business prospects for Zendesk.
• Leveraged research and personalized messages to drive outbound cold calls to prospects.
• Utilized platforms like ZoomInfo, LinkedIn, and 6Sense to identify target companies and prospects.

• Promptly follow up on leads who’ve expressed interest in Zendesk (trial, demo, contact form leads)
• Complete qualification calls to identify prospect needs
• Create opportunities in Salesforce and schedule quality meetings with Account Executives
• Focus on building a great team environment for a fun and energetic atmosphere
• Achieve and exceed weekly/monthly metrics and quota (calls, meetings, opportunities, etc)

• Engaged with both current and prospective customers to drive sales and build strong relationships.
• Utilized Salesforce to manage accounts, create sales opportunities, track progress, and develop new leads.
• Developed engaging content for marketing campaigns, including video displays, scoreboards, and message boards, to drive product awareness.
• Traveled extensively across the U.S. to showcase product offerings and strengthen customer relationships.
• Conducted in-depth product research using Microsoft Power BI to provide valuable insights and support decision-making.
• Reached out to prospective sponsors to discuss potential financial investments and partnership opportunities.
• Leveraged Microsoft Excel to create and manage budgets, analyze sales data, and maintain accurate product records.