Spencer Ybarra
San Jose ,CA
Summary
To obtain a position as a Manager where my outstanding customer service skills can be utilized to build sales and ensure customer satisfaction. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Inter-Con
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
General Manager
Il Sogno
01.2018 - 01.2023
- Hire and fire staff, Hire live entertainment, Manage bar, Manage security, Inventory control, Labor control, Insure customer service
Lead Security Guard
Surefox
02.2023 - 12.2023
- Reduced incidents of vandalism and theft by implementing effective access control measures.
- Assisted management in developing robust security policies tailored to the organization''s needs and industry best practices.
- Developed comprehensive risk assessments for various events, enabling proactive mitigation strategies.
- Streamlined guard scheduling processes, optimizing shift rotations for maximum efficiency while reducing overtime expenses.
Assistant General Manager
Steak N Shake
08.2016 - 01.2018
- Two store openings, Hired and fired staff, Worked hands on in the Kitchen, Trained BOH and FOH employees, Ordering, Inventory, Conducted team store meetings
Assistant General Manager
Sammy G’s Pizzaria
01.2016 - 08.2016
- Hired and fired staff, Staff training, Inventory Control, Ensured that customers experience was up to our standards, New store opening experience, Controlled Labor, Insured cleanliness
Assistant General Manager
Campbell Brewing Company
01.2015 - 12.2015
- Hired and fired staff, Staff training, Inventory Control, Controlled labor, Managed over 75 employees, Ensured that customers experience was up to our standards, Over saw security and nightlife, New store opening experience
Site and Event Security Professional
High Com Security Services
08.2012 - 01.2015
- Prevent unauthorized access to the secured area using a range of techniques, including: physical screening of guests using personnel and equipment, and sweeping the controlled area for hazardous material or unauthorized personnel
- Secure and protect facilities and site with a focus on anti-terror strategies and tactics, Monitoring CCTV, specializing in loss prevention at various sites
Head Security Guard
Britannia Arms
10.2008 - 10.2013
- Manage 10+ employees including interviewing, hiring and training new hires, Detect potential conflicts and provide resolution, Prevent crime and ensure safety, Verify age and identification along with controlling capacity, Report to police enforcement of any illegal activity
Education
High School Diploma -
Gunderson High School
01.2002
Skills
- Report Writing
- Incident Reporting
- Gaurd Card
- Executive Protection
- Cpr Certification
Certification
CA Guards Card Certified
Timeline
Security Officer
Inter-Con
01.2024 - Current
Lead Security Guard
Surefox
02.2023 - 12.2023
General Manager
Il Sogno
01.2018 - 01.2023
Assistant General Manager
Steak N Shake
08.2016 - 01.2018
Assistant General Manager
Sammy G’s Pizzaria
01.2016 - 08.2016
Assistant General Manager
Campbell Brewing Company
01.2015 - 12.2015
Site and Event Security Professional
High Com Security Services
08.2012 - 01.2015
Head Security Guard
Britannia Arms
10.2008 - 10.2013
High School Diploma -
Gunderson High School