Spenser Kossler
Charles Town,USA
Summary
Detail-oriented project and operations professional with experience coordinating workstreams, tracking schedules, and supporting cross-functional teams in fast-paced environments. Proven ability to monitor progress, document outcomes, run meetings, and escalate issues while ensuring adherence to policies, procedures, and timelines. Strong communicator with advanced organizational, analytical, and reporting skills.
Overview
12
12
years of professional experience
Work History
Department Supervisor
The Home Depot
Ashburn, VA
08.2020 - Current
- Coordinate daily operational initiatives involving multiple departments, associates, and leadership to ensure timelines, standards, and objectives are met
- Serve as Manager on Duty, overseeing staffing, task prioritization, and issue resolution across concurrent workstreams
- Track progress of department initiatives, document outcomes, and provide status updates to store leadership
- Run team meetings addressing specific project components, priorities, and process changes
- Assign tasks based on priority, staffing availability, and operational impact
- Identify risks, service gaps, and process inefficiencies; escalate issues and recommend solutions to management
- Maintain accurate documentation and ensure compliance with company policies, safety standards, and procedures
- Collaborate with cross-functional partners to support store-wide programs and operational improvementsProvide frontline customer and account support in a fast-paced, metrics-driven environment.
- Serve as Manager on Duty overseeing daily operations and associate performance.
- Conduct follow-ups to resolve documentation issues and confirm required actions.
- Review customer activity to identify inconsistencies or service gaps.
- Navigate multiple systems to document interactions accurately.
- Coach associates on policy adherence and safety standards.
Corporal
United States Marine Corps
Twenty-Nine Palms, CA
07.2016 - 08.2020
- Supported and coordinated operational initiatives under established procedures and leadership direction
- Maintained detailed logs, schedules, and reports to track progress and compliance
- Participated in team planning efforts and execution of mission-critical tasks
- Identified operational risks and communicated issues through proper escalation channels
- Collaborated across units to ensure alignment, accountability, and successful outcomes
Associate / Administrative Support
Kossler and Company
Herndon, VA
06.2014 - 07.2016
- Supported administrative and operational processes through accurate documentation and record management
- Assisted with bookkeeping, data organization, and client documentation review
- Converted physical records into structured electronic files to improve accessibility and efficiency
- Communicated with clients to resolve inquiries and ensure requirements were met
Education
Bachelor of Science (B.S.) - Business Analytics
George Mason University
Fairfax, VA12.2025
Skills
- Project coordination and support
- Cross-functional collaboration
- Schedule and task management
- Documentation and reporting
- Process improvement
- Risk and issue management
- Policy adherence
- Stakeholder communication
- Microsoft Office proficiency
Awards Recognition
- Selected for Advanced Development Program – The Home Depot
- 2× Platinum Homer Award Winner
Timeline
Department Supervisor
The Home Depot
08.2020 - Current
Corporal
United States Marine Corps
07.2016 - 08.2020
Associate / Administrative Support
Kossler and Company
06.2014 - 07.2016
Bachelor of Science (B.S.) - Business Analytics
George Mason University