Self Starting Technology Nerd that works well independently and with a group. I also have a willingness to learn and to teach and to take on new and exciting responsibilities.
Overview
16
16
years of professional experience
Work History
Identification Badge Center Technician
OhioHealth Marion General Hospital
12.2021 - Current
Designed and Created Identification Badges for Staff, Students, Medical Providers, Contractors, Vendors, and Volunteers.
Verified and Completed Access Control Requests
Verified Credentials of Staff and Medical Providers for Access to Restricted Areas.
Generated Access Control Reports
Resolved Badge and Access Control Issues
Assisted Human Resources with New Associate Onboarding
Ensured Policy Compliance for Access Control Audit
Completed basic troubleshooting of Access Control Equipment
Assisted Site Protective Services Manager with Special Projects
Skilled at working independently and collaboratively in a team environment
Communication Center Operator
OhioHealth Marion General Hospital
09.2015 - Current
Relayed Incoming and Outgoing Telephone Calls
Operated Public Address and Paging Systems
Provided Answering Services for Medical Providers and Departments
Answered and Responded to Emergency Code Calls and Alarms
Maintained Daily On-Call Schedules
Maintained Records and Call Documentation
Answered Patient Information Calls
Maintained Directory Database
Troubleshooted Call Taking Software Issues
Questioned callers to determine nature of call to direct them to the proper department.
Resolved Complaints regarding Operators
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Supervised Shift Operations in absence of Site Manager.
Completed Associate Shift Scheduling
Maintained Shift Staffing
Supervised Associates in absence of the site Manager.
Coordinated Protective Services Officer Response
Trained New Communication Center Operators
Served as Hospital Liaison for Amateur Radio Emergency Services
Security Officer
AmeriGuard Security
03.2010 - 05.2011
Provided Security Services for a Major Automotive Parts Distribution Center.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Checked and verified photo identification prior to granting facility access.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Monitored CCTV cameras and alarm systems for security breaches.
Examined doors, windows and gates to verify security.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Coordinated Inbound and Outbound Cargo Movement
Inspected Vehicle Inspections.
Maintained Daily Logs.
Attended daily briefings with supervisors to discuss issues with site security processes.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Performed hourly patrols of building areas, parking lots and facility grounds.
Controlled access to property to secure facility and grounds from unauthorized entry.
Supported criminal investigations by collaborating fully with local law enforcement representatives.
Operated communication equipment to maintain contact with other security personnel during emergency calls.
Resident Monitor (Corrections Officer)
West Central Community Correctional Facility
03.2007 - 10.2009
Enforced rules and regulations to maintain order and safety
Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Routinely counted inmates and in response to potential security breaches.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Observed behavior of residents individually and in groups.
Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
Completed intake paperwork, fingerprints, and searches.
Authored incident reports for management on violations and discrepancies.
Assisted in development of procedures and policies to maintain peace and order in facility.
Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Responded to emergency situations and de-escalated hostile confrontations.
Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
Documented inmate behavior and activities in logbooks.
Examined incoming and outgoing mail to detect contraband.
Administered drug tests to inmates.
Helped behavioral health professionals complete therapy interventions.
Education
Associate of Applied Science - Criminal Justice
Marion Technical College
Marion, OH
05.2015
Criminal Justice - Criminal Justice
Tri-Rivers Career Center
Marion, OH
05.2006
High School Diploma -
Marion Harding High School
Marion
05.2006
Skills
Positive Public Relations
Works Well in Fast Paced Environments
Complex Problem Solving
Audit Compliance
Facility Access Control
Telephone Operation
Emergency Response
Technology Savvy
Affiliations
Assistant Emergency Coordinator, Marion County Amateur Radio Emergency Services
Clinical Lead Registered Nurse- Obstetrics at OhioHealth- Marion General HospitalClinical Lead Registered Nurse- Obstetrics at OhioHealth- Marion General Hospital