Sade Pratt
Kennedale
Summary
Adaptable individual with a strong background in educational support and remote customer service. Known for effective team collaboration and quality assurance, committed to enhancing student experiences and operational efficiency.
Overview
13
13
years of professional experience
Work History
Teacher
Clayton Youth Enrichment
Fort Worth, TX
08.2023 - Current
- Implementing lesson plans and classroom activities. Remaining in compliance by remotely renewing annual trainings.
- Collaborated with staff to enhance student engagement and participation.
- Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
Captioning Assistant
Captel Service Specialists
Arlington, TX
07.2018 - 09.2022
- Trained new staff on captioning software to ensure quality standards are met consistently.
- Expressed excellent customer satisfaction by providing timely and accurate captions.
- Remotely performed regular quality checks on captions, identifying discrepancies and implementing corrective measures promptly.
Front Office Assistant
Champion Windows
Fort Worth, TX
03.2013 - 06.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduling appointments to send sales technicians out to make sales. Input contracts into system to reflect and manage customers profile.
- Answered and managed incoming and outgoing calls while delivering accurate messages to office staff as well as assisting customers with best solutions.
Education
High School Diploma -
Kennedale High School
Kennedale, TX12-2003
Skills
- Problem-solving
- Customer relationship management (CRM)
- Support services
- Remote customer support
- Remote office availability
Timeline
Teacher
Clayton Youth Enrichment
08.2023 - Current
Captioning Assistant
Captel Service Specialists
07.2018 - 09.2022
Front Office Assistant
Champion Windows
03.2013 - 06.2018
High School Diploma -
Kennedale High School