Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Spring Loken

Lexington,North Carolina

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

7
7
years of professional experience

Work History

Territory Supervisor

SAS Retail Services
01.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Elite - Senior Lead Merchandiser

SAS Retail Services
11.2021 - 01.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Conducted regular store audits to verify compliance with company policies.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Developed merchandising strategy to efficiently move overstock.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.

Team Lead

SAS Retail Services
04.2017 - 11.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Associate of Arts - Political Science

University of North Dakota
Grand Forks, ND
05.1997

Associate of Applied Science - Paralegal

University of North Dakota
Grand Forks, ND
05.1997

Skills

  • Operational Standards
  • Accounting Records
  • Loss Prevention Goals Monitoring
  • Business Administration
  • Employee Performance Evaluations
  • Investigation Documentation
  • Priority Management
  • Operational Efficiency

Affiliations

North Carolina Bar Association

Timeline

Territory Supervisor

SAS Retail Services
01.2023 - Current

Elite - Senior Lead Merchandiser

SAS Retail Services
11.2021 - 01.2023

Team Lead

SAS Retail Services
04.2017 - 11.2021

Associate of Arts - Political Science

University of North Dakota

Associate of Applied Science - Paralegal

University of North Dakota

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Spring Loken