Spring Miller
Sterling,IL
Summary
Highly efficient Privacy and Compliance Specialist with administrative expertise. Expert in auditing medical records ensuring the patients privacy is maintained. Subject Matter Expert in electronic health record. Offering over 10 years of experience in a healthcare office. Excellent customer service and organizational skills. Well-trained Lead Health Information Management Technician, Medical Health Technicians, Public Health technician offering vast experience in medical operations, excellent interpersonal communication skills and the organizational experience to run a hospital facility smoothly.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compliance and Privacy Specialist
Option Care Health
06.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Performed risk analyses to identify appropriate security countermeasures.
- Organized and detail-oriented with a strong work ethic.
Medical Service Corps Officer
United States Air Force
01.2020 - Current
- Lead our health utilization field by planning, programming and providing for the various operations that ensure our airmen continue to stay healthy so we can continue to achieve our mission
- Officer in charge of health administration department managing over ten personnel while implementing processes and procedures
- Medical Readiness officer ensuring over 50 medical personnel remain deployment ready
Compliance & Privacy Specialist
Marshfield Clinic Health System
10.2018 - Current
- Ensure that their operations comply with relevant laws, regulations, and policies
- They are responsible for monitoring and documenting compliance activities, advising leadership and management on compliance matters, and liaising with government agencies
- Consulting with the legal department and advising leadership and management on compliance matters
- Developing and providing employee training on compliance policies, practices, and reporting systems
- Performs initial and periodic information privacy risk assessment/analysis, mitigation and remediation
Health Information Manager
Beaver Dam Community Hospitals Inc
10.2018 - Current
- Demonstrate ability to lead and motivate outstanding healthcare teams
- Consistently comply with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
- Maintain good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Cooperate and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
- Identifies process improvements in the day-to-day functioning of the department
- Routinely collaborates with department managers to correct problems and improve services
- Skillfully develops departmental goals, objectives, standards of performance, policies and procedures
Occupational Health and Safety Non-Commissioned Officer
Wisconsin Air National Guard
06.2016 - 10.2018
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Supported Chief Operating Officer with daily operational functions
- Coordinated and implemented training for public health professionals
- Worked with leadership staff and special committees to define volunteer mission and set standards
- Intervened in crisis situations to protect residents and others
- Gathered data, analyzed it and compiled it into reports distributed to the appropriate personnel
- Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model
- Maintained equipment and inventory records
Medical Records Technician
Wisconsin Air National Guard
10.2011 - 06.2016
- Performed monthly inventory and maintained office and medical supply counts
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines
- Maintained all confidential personnel files, license and CPR compliance records
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for all nursing programs
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
- Established staff schedules and assignments based on facility needs and equipment availability
Education
Master of Business Administration - Healthcare Management
01.2025
GPA: 4.0
Bachelor of Science - Health Care Administration
05.2019
GPA: Magna Cum Laude
Associate of Science - Public Health Technology
12.2018
Skills
- Program management
- Medical terminology
- Records maintenance
- Accurate documentation
- Supervisory training
- Effective communication
- Disease prevention and intervention specialist
- Data collection and management
- Medicaid statutes and regulations
Certification
CPR Certification
Military Service
United States Air Force, United States, O2E, 05/07, Present, Responsible for creating employee schedules, monitoring budgets, ensuring compliance with state laws and regulations, and maintaining patient records., Coordinate with doctors, nurses, and other healthcare professionals to identify and implement appropriate process improvement., Assist Medical Group Commander with administrative duties necessary to complete the mission and vision of the Medical Group.
Timeline
Compliance and Privacy Specialist - Option Care Health
06.2024 - Current
Medical Service Corps Officer - United States Air Force
01.2020 - Current
Compliance & Privacy Specialist - Marshfield Clinic Health System
10.2018 - Current
Health Information Manager - Beaver Dam Community Hospitals Inc
10.2018 - Current
Occupational Health and Safety Non-Commissioned Officer - Wisconsin Air National Guard
06.2016 - 10.2018
Medical Records Technician - Wisconsin Air National Guard
10.2011 - 06.2016
- Master of Business Administration, Healthcare Management
Purdue University Global - Bachelor of Science, Health Care Administration
Community College Of Air Force - Associate of Science, Public Health Technology
CPR Certification
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