Sravan Kumar Tumu
Columbus,OH
Summary
Experienced Java Production Support Analyst with a focus on System Analysis, Design, and Development, backed by 5 years of hands-on expertise. Proficient in a broad spectrum of technologies including Oracle, Sybase, DB2, UDB databases, and operating systems such as Unix, Linux, and Windows. Skilled in mobile OS platforms Android and iOS, as well as version control tools like GitHub, Subversion, and CVS. Specialized in Incident management tools such as Remedy, ServiceNow, HPSM, and Application Servers WebLogic & WebSphere. Proven track record in Installation, Configuration, and Migration, with troubleshooting and maintenance of Splunk Apache Web Server across different UNIX flavors like Linux. Adept at Security solutions (SIEM) implementation for threat detection and prevention, with extensive experience in Splunk Searching and Reporting modules, Knowledge Objects, and Dashboards. Strong communicator and team player with excellent problem-solving abilities, dedicated to providing optimal solutions in time-constrained environments.
Overview
6
6
years of professional experience
Work History
Production Support Analyst
Wells Fargo
Columbus
06.2023 - Current
- Install and configure Splunk across various environments, ensuring seamless functionality and performance
- Configured Splunk modules, dashboards, and reports, and designed production-quality dashboards to support internal clients in Security, IT Operations, and Application Development
- Worked on Security solutions (SIEM) that enable organizations to detect, respond, and prevent these threats by providing valuable context and visual insights to help you make faster and smarter security decisions
- Analyzed security-based events, risks, and reporting instances
- Implemented Security solutions (SIEM) to detect, respond, and prevent threats, configuring complex dashboards and reports on Splunk
- Conducted surveillance on various phishing emails and created alerts for future spam
- Develop Splunk queries and dashboards for application performance and capacity analysis, continuously monitoring alerts and ensuring server uptime
- Managed Splunk environments, including indexer clusters and search head clusters, and optimized search performance by configuring search heads for all production indexes
- Collaborated with technical teams to solve integration issues, conducted surveillance on phishing emails, and assisted in Cyber Security Incident Response, developing SPL queries, reports, alerts, and dashboards
- Various types of charts, alert settings, app creations, and user and role access permissions.
JAVA Production Support
OPTUM
HYDERABAD
01.2018 - 02.2022
- Managed onsite and offshore teams, ensuring adherence to incident, problem, and change management guidelines
- Coordinated cross-team activities and provided P1/P2 support, ensuring application system, performance, and database monitoring within defined SLAs
- Working with the development team for testing enhancements, and fixes in the Test environment and releasing them in the production environment after satisfying results and signoff from the business and all relevant support teams
- APIs - Onboard APIM APIs, App APIM Service Environments, App services, Monitor and create alerts with App Insights, configured diagnostic and storage monitoring
- Deployment of APIM API Management and Application Service Environment (ASE) Resources of App Service Plans
- Utilized web-based application monitoring tools for efficient reporting and quick resolution of critical service incidents
- Acted as Application SME for migrating projects from Oracle to MongoDB, troubleshooting, diagnosing, and escalating customer issues as necessary
- Assigned backlog incidents to team levels 2 and 3, handling escalation callbacks from Level 1 leaders and supporting SaaS subscription management
- Collaborated with War Room for prioritizing normalization issues, supported change management, and tracked ownership for incident, problem, and change management processes
- Conducted monthly calls with Engineering teams for PBI prioritization, reviewed and delivered quarterly/monthly metrics within SLAs
- Documented recurring issues and provided solutions, strictly adhering to ITIL standards for incident and problem management
- Developed internal tools and utilities to streamline workflow processes and trained/gained knowledge of internal diagnostic methods specific to Guidewire's product suite
- Provided end-to-end support for hardware and SaaS/On-prem product orders, ensuring seamless operations
- Experience working with ServiceNow, Remedy and Heat for Incident tracking/ticketing systems
- Provide training and supporting documentation for end users
- Research products, methods, or tools, that may assist in enhancing work activity.
Education
Master of Science - Computer and Information Sciences
New England College
05.2023
Bachelor of Technology - Computer Science and Engineering
KL University
05.2018
Skills
- OPERATING SYSTEMS: UNIX, LINUX, WINDOWS 7,8,10
- PROGRAMMING LANGUAGES: JAVA, Python
- CLOUD/AZURE: AWS, IAM, Cloudwatch, APIM APIs
- DEVOPS: GIT
- SCRIPTING: UNIX Shell scripting
- IMPLEMENTATION: Waterfall, Agile, ITIL
- TICKETING: Service Now, Remedy, CA
- DATABASES: Oracle SQL, MY SQL
- MONITORING TOOLS: Spunk, Elastic Search, App Dynamics
Timeline
Production Support Analyst
Wells Fargo
06.2023 - Current
JAVA Production Support
OPTUM
01.2018 - 02.2022
Master of Science - Computer and Information Sciences
New England College
Bachelor of Technology - Computer Science and Engineering
KL University
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