SREE LALITHA GUMMADAVELLI

• Worked on Service Catalog, Service portal, Order Guide, CMDB, MID server Configurations, discovery pre-requisites fulfillment, discovery scheduling, Mid Server pattern syns
• Post discovery implementation extensively worked on Discovery trouble shooting by customizing the Probes, sensors, and Identifiers
• Managed data with Tables, Import Sets, and Update Sets
• Used data sources to migrate the data from excel sheets to ServiceNow through transform maps
• Worked on Add/update/remove Discovery Credentials
• Created various script includes and MID server script includes and called them in various scheduled jobs
• Implemented Orchestration on various catalog items to automate complex tasks and modified existing automations to enhance the performance of the instance
• Participated in cleaning the unwanted records within ServiceNow to reduce the performance outages
• Worked in production support for all the Service now related issues
• The development of enhancements going on biweekly sprints completely Agile methodology
• Based on business requirements Configure changes, data inputs and did customization of the instances
• Created ACL’s, Users, Groups and Roles for Security, Approvals and Fulfillment
• Maintenance of all existing Catalog forms, enhancing based of the business requirements
• Performing Peer reviews and unit testing of Catalog items
• Participating in Scrum calls as well as Business requirement discussions
• Providing the Support on Production Live and Validations
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Angular, CSS, and HTML5
• Having experience in ServiceNow implementation and development using client scripting, BR scripting general script like Java scripting and glide API

Environment: ServiceNow (San Diego, Rome, Quebec), Service Watch, Asset Management, Incident Management, SCCM CMDB, JavaScript, CSS, HTML, Windows 10, XML

• Implemented ServiceNow ITSM Module-Service Catalog
• Worked on requirements gathering, created use cases, and defined acceptance criteria
• Have hands on Experience on Integrating ServiceNow with third party tools and Domain separations for the external users to raise incidents in SNOW
• Owned 3 ServiceNow instances for various developmental and testing purposes
• Created various integration solutions for various stake holders in the firm overcoming the issue with firewall simultaneously
• Development of Service Catalog, Record Producers and Workflows which includes new catalog items, defined SLA’s per request and created UI Policies, Catalog Client Scripts, Approvals, Tasks and Notifications
• Developed various database views for the integration purposes for the stakeholders as there are restrictions on the base tables
• Created cases as needed and route cases to available customer service agents with the necessary skill sets at Customer Service Management (CSM)
• Implemented various plugins available on the ServiceNow Market for various requirements from the stakeholders
• Worked in production support for all the Service now related issues
• Closely reviewing all the developmental work for the various modules assigned to me

Environment: ServiceNow (New York, Orlando, Paris), Service Watch, Asset Management, Incident Management, SCCM CMDB, JavaScript, CSS, HTML, Windows 10, XML