SREE RAJ SARATH CHANDRAN
TRIVANDRUM,INDIA
Summary
Looking forward to building my career in a reputed organization where I can use my skills and experience to contribute to its profitability, growth, and improving myself along with it.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Online Customer Service Agent (PART TIME)
Blue Moon Cabs And Coach Rentals
Trivandrum KERALA India
09.2023 - Current
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations through WhatsApp and mail and Google meet
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
Gangway Supervisor
P&O cruises Australia
09.2017 - Current
- Experience on responding all emergency duties
- Experience in FIDELIO guest and crew management and maintenance data base
- Experience in Assisting the new joiners within the team with FIDELIO and other computer related works
- Experience in guests and crew accident investigation and other incidents keeping in mind the customer service
Senior Security Agent
AIR INDIA AIR TRANSPORT SERVICES LIMITED
09.2011 - 08.2017
- Experience in all security procedures and measures related to airline's
- 2 monts experience in checkin counter
- 1 year experience in airlines administration
- Experience in passenger handling
- Experience in access control duty for VVIP flight's
- Experience in VVIP handling
- experience in Administration jobs related with computer.
Broadband connection helper
Kairali cable network
03.2010 - 07.2010
- Experience in Monitoring and assisting technician's
- Attending phone calls and resolving the customer's complaints
- Reporting complaints to head office
- Knowledge in office administration
Education
BACHELOR OF ARTS IN ECONOMICS -
MAHATMA GANDHI COLLEGE
04.2010
DIPLOMA IN FIRE AND SAFETY ENGINEERING -
KELTRON IT EDUCATION
12.2009
HIGHER SECONDARY EDUCATION -
KESAVADASAPURAM HIGHER SECONDARY SCHOOL
03.2006
SSC -
ABRAHAM MEMORIAL HIGHER SECONDARY SCHOOL
03.2004
Skills
- Communication
- Listening
- Active Learning
- Honesty
- Computer skills
- Patience
- Guest service
- Ability to work according to company's plan
- Ability to help, train and educate staff and clients
- Excellent communication skills
- Ability to work in stressful situations
Certification
- MARITIME SCREENER COURSE, SMART SECURITY GROUP, 03/2020, 03/2020
- STCW 2010, MARINE OFFICER'S TRAINING ACCADEMY, 07/2017, 07/2017
- CERTIFICATION OF SCREENERS, BUREAU OF CIVIL AVIATION ,MINISTRY OF CIVIL AVIATION SECURITY ,GOVERNMENT OF INDIA, 07/2013, 07/2013
- BASIC AVIATION SECURITY COURSE, HYDERABAD INDIA, 05/2012, 05/2012
- CERTIFICATE COURSE IN OFFICE AUTOMATION, CENTER FOR ENTREPRENEURSHIP DEVELOPMENT TRIVANDRUM ,KERALA , INDIA, 10/2010, 01/2011
Personal Information
- Place of Birth: PATTOM ,TRIVANDRUM ,KERALA, INDIA
- Date of Birth: 10/30/88
- Gender: Male
- Nationality: INDIAN
- Marital Status: SINGLE
Passport Number
U5119099
Indian Cdc Number
MUM284145
References
References available on request.
Timeline
Online Customer Service Agent (PART TIME)
Blue Moon Cabs And Coach Rentals
09.2023 - Current
Gangway Supervisor
P&O cruises Australia
09.2017 - Current
Senior Security Agent
AIR INDIA AIR TRANSPORT SERVICES LIMITED
09.2011 - 08.2017
Broadband connection helper
Kairali cable network
03.2010 - 07.2010
BACHELOR OF ARTS IN ECONOMICS -
MAHATMA GANDHI COLLEGE
DIPLOMA IN FIRE AND SAFETY ENGINEERING -
KELTRON IT EDUCATION
HIGHER SECONDARY EDUCATION -
KESAVADASAPURAM HIGHER SECONDARY SCHOOL
SSC -
ABRAHAM MEMORIAL HIGHER SECONDARY SCHOOL