Summary
Work History
Education
Skills
Timeline
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Maryella Ganzekaufer

Customer Service
Oldsmar,FL

Summary

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.

Work History

Part Time Remote Customer Service Agent

United Airlines
233 S. Wacker Drive, Chicago, IL 60606
05.2006 - 07.2020
  • Provided high level of customer service booking revenue and mileage reservations, with special assist for best direct and cost saving routing for domestic, international and mileage travel.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously to get them to their destination, especially during cancelled and delayed flights. Also processed refunds as needed.

Part Time Remote Hotel Reservation Agent

Hilton Corporation
7920 Woodlands Center, Suite 12, Tampa, FL
07.2008 - 10.2017
  • Managed online booking inquiries and assisted guests and travel partners. Accepted payments and processed refunds and cancellation requests.
  • Arranged for group hotel bookings in collaboration with sales for weddings and special events.

Director

Gift Of Life
4437 Park Blvd., Pinellas Park, FL
11.2000 - 06.2005
  • In this job I handled several different positions which included the following:
  • Initiate and maintain HR files and audits. All medicaid billing for services rendered by therapists and case managers for125 employees including their payroll. Accounts payable and receivables. Employee medical insurance and corporate insurance.
  • Developed and maintained positive relationships with employees and supervised billing personnel.

Education

High School Diploma -

William Howard Taft High School
Bronx, NY
09.1965 - 06.1969

Dental Assistant With Radiology Certification

Dental Assistant Vocational School
St. Petersburg, FL
09.1995 - 07.1996

Skills

    Service-oriented self-starter

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Timeline

Part Time Remote Hotel Reservation Agent

Hilton Corporation
07.2008 - 10.2017

Part Time Remote Customer Service Agent

United Airlines
05.2006 - 07.2020

Director

Gift Of Life
11.2000 - 06.2005

Dental Assistant With Radiology Certification

Dental Assistant Vocational School
09.1995 - 07.1996

High School Diploma -

William Howard Taft High School
09.1965 - 06.1969

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Maryella GanzekauferCustomer Service