Sreynak Leng
Lawrence,MA
Summary
Dedicated customer service representative with expertise in conflict resolution, technical support, and event coordination. Committed to enhancing customer satisfaction through effective communication and problem-solving skills. Resourceful customer service professional with a strong background in troubleshooting and event coordination. Known for delivering exceptional customer experiences by resolving issues swiftly and maintaining a calm demeanor in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Devaa & Resort
Sihanoukville, Cambodian
06.2022 - 04.2024
- Assisted guests with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the front desk area.
- Supported special event coordination and guest services as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Rolling Department
Quenco Casino $ Hotel
Sihanoukville, Cambodian
02.2015 - 05.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Sihanoukville High
Sihanoukville01-2008
Skills
- Customer relationship management
- Troubleshooting technical issues
- Order processing
- Event coordination
- Product knowledge
- Conflict resolution
- Follow-up skills
- Multitasking and organization
- Achievement motivation
- Typing proficiency
- Positive and professional
- Active listening
- Adaptability and flexibility
- Task prioritization
- Process improvement
- Time management
- Effective listening
- Detail orientation
- Adaptability to change
- Team collaboration
Timeline
Customer Service Representative
Devaa & Resort
06.2022 - 04.2024
Rolling Department
Quenco Casino $ Hotel
02.2015 - 05.2022
High School Diploma -
Sihanoukville High
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