Sridhar Krishnan
Plano,U.S.A.
Summary
Currently a Scaled Agile Senior Program Manager (EPMO) at Blue Cross Blue Shield of Texas, with over 25 years of proven track record in senior program/project management roles for some of the large corporations working at executive level to create strategy, roadmap, and deliver products of business value that aligns with business objectives and meets key performance indicators. Proven experience in delivering large enterprise programs/multi-year projects (multiple, concurrent projects ranging from $1M-$20M) and leading transformation/change management initiatives such as Agile/Scale Agile transformation and Digital transformation at State Farm and Allstate, working with Agile coaches and developing teams and resources for scaled agile maturity using PI Planning processes and tools like JIRA and Version One. Portfolio management at strategic level with senior executives and hands-on program/project management at execution level, with strong technical and business acumen in driving requirements, design, development, testing, and implementation. Adept in managing schedules, scope, financials, resources, quality, risks, issues, conflicts, and dependencies, tracking metrics and ensuring achievement of critical milestones and overall project delivery by leading onsite, offshore and multi-vendor teams. Hands-on experience in various Project Management methodologies/frameworks such as Waterfall, Agile (Scrum and Kanban), Scaled Agile and end-to-end SDLC. Excellent relationship building skills with business partners and stakeholders in leading them on strategic and tactical programs. Leadership and Peer recognized leader and coach for EPMO Project/Program Managers in various soft skills and methodologies such PMI’s PMP, Scrum, Kanban, HCSC’s Scaled Agile etc. An Electronics Engineer with strong foundation in hardware/software/systems engineering, with MBA in Marketing and Finance from one of the top-ranking universities in the US (University of Illinois at Urbana-Champaign). US citizen.
Overview
24
24
years of professional experience
Work History
Senior Program Manager (EPMO – HCSC Scaled Agile)
HEALTHCARE SERVICES CORPORATION (blue Cross Blue Shield of IL, TX, Mt, OK, NM)
08.2019 - Current
- Strategized key projects delivering highest business value Working with executives of EPMO, Actuary, Finance, IT and Business
- Responsible for program of delivery of digital self service capabilities to Providers (Hospitals, Doctors, etc.) leading a team of project/product managers in a HCSC’s customized Scaled Agile model
- Program size $10M
- Leading 10- 12 product teams of Product Managers/Owners, Scrum Masters, and engineers not only to deliver projects but also coaching them on delivery using Scaled Agile methodologies and tools
- Made significant contributions to the Cost of Care program working directly with Executive Leadership of EPMO and various Business areas – in establishing processes, managing vendors, tracking projects under Cost of Care effort
- Made significant contributions to the Pharmacy program by working directly with VP of Strategy, Divisional CFO, Actuary and Underwriting Directors, IT and Vendor teams
- Successfully delivered several projects in the Provider & Network Self Service Enablement program in the past three years that are regarded as highly complex and highly valued project deliveries of HCSC in enabling Provider efficiencies
- Established positive EPMO branding in the Provider program – well recognized and appreciated by the Business and IT senior leadership and stakeholders
- Demonstrated strong financial acumen in project estimation, forecasting and budget management
- Acquired HCSC’s Scaled Agile coach certification (internal certification process through test, interviews, and practical demo of coaching skills) and highest level of industry standard Scaled Agile certification (SAFe 5.1 SPC)
- Proven experience at HCSC’s project life cycle end-to-end from work initiation (Intake and Demand) to planning (developing Project Planning Package and estimating workbook for strategic and tactical programs) to end-to-end project delivery, working with various Business Partners and Stakeholders from Business/IT Operations, IT Product Management, Testing and Release management
- Overall responsible for facilitating projects/program executive leadership/steering committee meetings, delivering project communications via powerful power point presentations highlighting status, risk, actions, issues, and decisions (RAID log) in simplified plain English understandable to any audience
- Enabled transformation of manual processes to self-service electronic process for Providers by delivering new application working with various Business and IT teams at HCSC and vendor partners
- Led the project team and worked with individual product scrum teams and business user teams in the development of epics and their success criteria, epic commitments, definition of done, creation of user stories, testing plans and integration of various hardware/software products to Availity vendor portal for end-to-end product delivery
- Worked with vendors in developing SOW, managing contracts, and delivering projects.
- Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
Program Manager / Release Train Engineer (Claims Technology Services)
ALLSTATE INSURANCE, IRVING, TX
08.2018 - 08.2019
- Program Manager cum Release Train Engineer assigned to Claims Technology Services’ Project Management Office (part of Allstate Strategic and Technology Ventures) leading the delivery of NEXTGEN CORE (Claims product)
- Responsible for working with Agile coaches and other RTEs and Scrum Masters for driving Agile maturity teams across all shores to Agile and SAFe Agile model
- Successfully implemented scaled agile transformation, led multiple PI Planning sessions with product teams on video conference across geographies (India, Northern Ireland and US)
- Responsible for Quality Assurance and SOX compliance of various project deliverables
- Responsible for coordinating with Test Managers and Release Managers for implementing products with quality.
Systems Project Manager
State Farm INSURANCE, Richardson, TX
03.2016 - 05.2018
- Leading ~ $10M portfolio of multiple modernization projects, leveraging global delivery models and integrating mobile and dot com capabilities for digital customer experience as part of Digital Transformation, for products in the areas of vehicle loans, credit cards and deposits, leading large business and technology teams
- Delivering large portfolio/programs relating to data migration from distributed mainframe systems to Salesforce Cloud, Digital transformation projects for State Farm Bank
- Working with customers, business partners, product managers/owners in the development of prioritized backlog and multi-year roadmap with clear delivery schedules
- In program leadership role at State Farm Bank, worked with several Bank Vendors for coordinated roadmap synchronization, planning and execution, deployment and maintenance of products/applications and APIs
- Assisted Vendor Management Office in developing work orders and contracts taking into consideration various stakeholder inputs on technical and financial aspects until work order is signed within the governance of MCA.
Program Manager (B2B/EDI)
Innovative Systems Group, Inc. Peoria, Illinois
02.2014 - 10.2015
- Led sunset of EDI legacy applications in B2B program with $8M budget and managed program governance
- Implemented systems and applications impacting end users/business partners across the Americas, Europe, and Asia
- Played key role in implementing Agile methodology using Kanban and effecting change within the department.
Program/Senior Project Manager/Technical Coordinator
HTC Global Services, Inc.
06.2000 - 02.2014
- Due to the long tenure of around 14 years as HTC’s Client Services Manager at State Farm Insurance’s Corporate IT Department I have progressively grown and performed various technical and leadership roles at State Farm – as Program Manager, Release Manager, PMO/Portfolio Manager, Project Manager, Delivery Manager, Test Manager, Resource Manager, Engagement/Account Manager, Project/Technical Coordinator, and Performance Testing Team Lead working on end-to-end inhouse-developed and vendor hosted software & infrastructure applications covering entire spectrum of SDLC
- Domains worked within State Farm were Property & Casualty (P&C – Auto, Homeowners, Life & Health) Enterprise Customer Relationship Management (ECRM), Data and Information Services (DIS), Internet & Financial Services, etc.
Education
Master of Business Administration -
University of Illinois at Urbana-Champaign
Bachelor of Engineering – Electronics and Communication -
University of Mysore
Skills
- Project Management
- Program Management
- Delivery Management
- Release Management
- Product Management
- EPMO/DPMO
- Portfolio Management
- Vendor Management
- Offshore Management
- Customer Relationship Management
- Risk & Compliance (SOX, PCI)
- JIRA
- SPARK/Clarity
- Microsoft Project
- Microsoft Access
- Microsoft Office Suite (Excel, Word, PPT, Outlook)
- Microsoft Visio
- HP Service Manager
- Lotus Notes
- Agile – Version One
- SharePoint
- MS Teams
Degrees Certifications
- B.E (Engineering)
- MBA
- PMP
- CSM
- SAFe Advance Scrum Master
- SAFe 5.1 Consultant
Platforms Languages
- WINDOWS
- Websphere
- Java/J2EE
- Mainframes
- UNIX/LINUX
- VB
- Cobol/PL1
Methodologies
- Waterfall
- Agile / SAFe Agile - Scrum / KANBAN
- Software Development Life Cycle (SDLC)
- HSAM/MoAD
Personal Information
Title: Project Management Professional (PMP)
Timeline
Senior Program Manager (EPMO – HCSC Scaled Agile)
HEALTHCARE SERVICES CORPORATION (blue Cross Blue Shield of IL, TX, Mt, OK, NM)
08.2019 - Current
Program Manager / Release Train Engineer (Claims Technology Services)
ALLSTATE INSURANCE, IRVING, TX
08.2018 - 08.2019
Systems Project Manager
State Farm INSURANCE, Richardson, TX
03.2016 - 05.2018
Program Manager (B2B/EDI)
Innovative Systems Group, Inc. Peoria, Illinois
02.2014 - 10.2015
Program/Senior Project Manager/Technical Coordinator
HTC Global Services, Inc.
06.2000 - 02.2014
Master of Business Administration -
University of Illinois at Urbana-Champaign
Bachelor of Engineering – Electronics and Communication -
University of Mysore
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