Summary
Overview
Work History
Education
Skills
Timeline
Generic

Srikar Reddy

Summary

Results-driven Data Center Engineer with over 2 years of experience in managing, maintaining, and optimizing data center infrastructure. Skilled in server administration, hardware troubleshooting, network support, and ensuring high availability of critical systems. Proficient in monitoring tools, incident management, and supporting enterprise environments with a strong focus on uptime, performance, and security. Adept at collaborating with cross-functional teams to resolve technical issues and improve operational efficiency. Committed to delivering reliable IT infrastructure solutions in fast-paced environments.

Overview

2
2
years of professional experience

Work History

IT Infrastructure Specialist

Zensoft IT
Detroit, MI
02.2024 - Current
  • Managed day-to-day data center operations, including server installation, configuration, and maintenance to ensure high system availability
  • Performed hardware troubleshooting and replacement for servers, storage devices, and networking equipment (Dell/HP systems)
  • Monitored infrastructure performance using tools like ServiceNow / SolarWinds and responded to alerts within SLA timelines
  • Provided L1/L2 support by handling incidents, service requests, and change tickets in a 24/7 production environment
  • Supported virtualization environments (VMware/Hyper-V) including VM provisioning, monitoring, and basic troubleshooting
  • Assisted in network troubleshooting (TCP/IP, DNS, DHCP, connectivity issues) to maintain seamless communication across systems
  • Maintained documentation for SOPs, asset inventory, and incident reports for audit and compliance purposes
  • Coordinated with cross-functional teams and vendors to resolve critical infrastructure issues and minimize downtime
  • Performed system patching, updates, and backup verification to ensure data integrity and security
  • Supported disaster recovery processes and ensured business continuity readiness
  • Installed, configured, and decommissioned physical and virtual servers in data center environments
  • Monitored server performance (CPU, memory, disk) and resolved system bottlenecks to ensure optimal performance
  • Managed Active Directory tasks including user provisioning, access control, and group policy updates
  • Handled backup operations and performed data restoration to ensure business continuity and data integrity
  • Participated in on-call support and resolved critical incidents within SLA timelines in a 24/7 environment

Education

Master of Science - Information Science

Trine University
USA
05-2025

Skills

    Data Center Infrastructure:
    Power & cooling systems, PDU/UPS management, data center migration support, capacity planning, asset management

    Operating Systems & Administration:
    Windows Server 2016/2019/2022, Linux (RHEL, Ubuntu), user/group management, system patching, performance tuning

    Virtualization & Storage:
    VMware (vSphere, ESXi), Hyper-V, SAN/NAS storage, RAID configuration, storage provisioning

    Networking (Intermediate):
    OSI model, subnetting, VPN, load balancing basics, network troubleshooting (ping, traceroute), Cisco devices

    Cloud & DevOps Basics:
    AWS (EC2, S3, VPC), Azure fundamentals, basic CI/CD understanding, infrastructure monitoring in cloud

    Monitoring & Incident Management:
    SLA adherence, root cause analysis (RCA), alert handling, escalation procedures, ticket lifecycle management

    Backup & Disaster Recovery:
    Backup scheduling, restore processes, disaster recovery planning, high availability concepts

    Automation & Scripting:
    PowerShell basics, Python basics, shell scripting, task automation

    Tools & Technologies:
    ServiceNow, Jira, BMC Remedy, SolarWinds, Nagios, Splunk (basic), PuTTY, Remote Desktop (RDP), SSH

Timeline

IT Infrastructure Specialist

Zensoft IT
02.2024 - Current

Master of Science - Information Science

Trine University
Srikar Reddy