Srilakshmi Suresh
Frederick,Colorado
Summary
Motivated and customer-focused professional with eighteen months of experience in retail banking, adept at delivering exceptional customer service and skilled in public relationship management. Seeking opportunities to utilize my expertise in fostering positive customer experiences and maintaining strong client relationships in a dynamic organization.
Overview
2
2
years of professional experience
Work History
07.2016 - 12.2017
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
Officer - Customer Service
Equitas Bank
- 01.2017
- Successfully launched a new branch, surpassing the initial financial targets twice in the operational fiscal year 2016
- Received multiple commendations from customers for providing exceptional service, leading to improved customer satisfaction scores
- Recognized as “Start of Recurring Deposit” accounts in 2017
- Implemented a targeted customer outreach program, resulting in a 10% increase in new customer acquisition within the catchment area
- Role and Responsibilities:
- Worked closely with management to set up a new branch, overseeing infrastructure setup and ensuring a smooth launch
- Efficiently processed customer transactions, ensuring accuracy and providing top-notch service
- Assisted customers with their inquiries, concerns, and financial needs, fostering strong client relationships
- Cross-sold various banking products and services, contributing to increased customer satisfaction and revenue growth
- Complied with banking regulations and security protocols to maintain a safe and trustworthy banking environment
- Collaborated with colleagues to achieve team goals and deliver exceptional customer service
- Played a key role in developing and implementing strategies to meet financial targets, contributing to the branch's success.
Trainee - Teller
HDFC
12.2015 - 03.2016
- Trained on the retail banking system
- Welcome desk support for retail banking customers
- Contributed to organization goal setting, brainstorming sessions for branch targets
- At
Education
Master of Commerce - Taxation
University Of Mysore
Mysuru, India06.2015
Bachelor of Commerce - Taxation, Accounting
University of Mysore
Mysuru, India06.2013
Skills
- Customer Relationship Management
- Welcome Desk
- Public Service
- Retail Banking
Accomplishments
- Awarded Star of the Month for exemplary performance in retail banking service
Additional Information
- Nationality: Driving License: Hobbies: SOCIAL PROFILES Equitas Bank: https://www.equitasbank.com/ :
Food blogging
- Passionate about micro-blogging of food recipes, and food photography focusing on Indian and Mexican culinary
Languages
English
Full Professional
Timeline
07.2016 - 12.2017
Trainee - Teller
HDFC
12.2015 - 03.2016
Officer - Customer Service
Equitas Bank
- 01.2017
Master of Commerce - Taxation
University Of Mysore
Bachelor of Commerce - Taxation, Accounting
University of Mysore
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