Warehouse Solutions IT Business Analyst with 5+ years supporting Cardinal Health across Manhattan Active WM (MAWM) and Manhattan WMOS 2019. Lead analyst for the Harvard MAWM Returns Design, including PDR workflows, RTS integration, Return-to-Vendor (RTV) and Return-to-Destruction (RTD) design, and LPN-based reservation strategy. Experienced in requirements elicitation, Agile story writing, UAT, API testing, performance testing, automation scripting, SQL validation, and Linux log analysis.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Solutions / MAWM & WMOS Consultant & IT Business Analyst
TATA Consulting Services - Cardinal Health
09.2020 - Current
Led the complete Returns Solution Design for Harvard MAWM, PDR workflows, RTS integration, LPN reservation rules, Putaway rules and Location and Zone setup for the Harvard Business.
Designed and led the end-to-end Return-to-Vendor (RTV) and Return-to-Destruction (RTD) processes for Harvard operations, including routing rules, compliance logic, disposition controls, and warehouse execution workflows.
Created detailed Functional Requirement Documents (FRDs) for Returns, RTV, and RTD processes; collaborated with Cardinal SMEs and Manhattan Associates for design approval.
Tested and validated all RTV and RTD flows in MAWM, including LPN disposition, task generation, inventory adjustments, PDR handling, and integration responses.
Created end-to-end process flows, design documents, and integration maps for returns, workflows, and warehouse operations.
Partnered with Manhattan Associates, SMEs, and business users for design reviews, clarifications, and functional alignment.
Owned requirements elicitation, converting business needs into Jira stories, acceptance criteria, BRDs, and FRDs.
Facilitated backlog grooming, prioritization, and Agile ceremonies including 3-Amigos and sprint planning.
Led UAT execution for MAWM including receiving, picking, putaway, tasking, returns, RTV, RTD, PDR, RTS, and inventory processes.
Performed API validations for FACTS, SAP, RTS, PDR, MIF, and RTV integrations using Postman.
Executed performance testing using JMeter and delivered detailed transaction-volume analysis reports.
Developed automation scripts and reusable PE test assets to streamline regression cycles.
Executed Linux commands for log extraction, debugging, code deployment checks, and performance analysis.
Performed SQL-based data validation for item master, PIX enrichment, LPN tracing, wave/task failures, RTV/RTD exceptions, and integration sync.
Provided cutover, go-live, and hypercare support including onsite deployment coordination.
Mentored junior analysts and provided training to business teams on new MAWM workflows including RTV and RTD.
Graduate Student Association Officer
Cleveland State University
01.2019 - 05.2020
Collaborated with academic departments to gather and document reporting and analytics requirements
Designed functional documentation and data flow diagrams to support university data reporting initiatives
Utilized Informatica and Ab Initio for ETL processes, ensuring accurate data population into the student data warehouse
Wrote and optimized SQL queries and stored procedures to support academic and operational reporting needs
Built interactive dashboards in Tableau for decision-making by academic leadership
Facilitated stakeholder review sessions to validate reporting needs, resulting in refined dashboards that improved academic decision-making timelines by 15%
Data Analyst
Kobster E-Shop
09.2017 - 06.2018
Analyzed customer service and logistics data using SQL and Excel to identify high-impact issues
Created Tableau dashboards and reports to visualize performance metrics and improve operational efficiency
Collaborated with business stakeholders in Agile teams to define reporting needs and prioritize enhancements
Developed business process documentation and supported UAT for internal systems
Education
Master’s - Computer and Information Systems
Cleveland State University
12.2020
Bachelor’s - Electronics & Communication Engineering