Sandra Rose
Account Manager
Hamden,CT
Summary
Organized and dedicated Account Manager with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Constant drive to learn, grow and develope skills further. Excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager - B2B / Social Media
Topdeck Apparel & Promotions
North Haven, Connecticut
07.2022 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Oversaw social media presence.
- Strategized and implemented email personalization and dynamic content.
- Developed ongoing strategies to optimize for email performance and conversions.
- Drove revenue by offering customers accessories and related services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Spoke with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products and services based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Generated advertising brochure for vendor use.
- Built relationships with customers and community to promote long term business growth.
- Recorded and entered accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Account Manager / Ordering Specialist AP/AR
Darter Specialties
Cheshire, Connecticut
04.2020 - 07.2022
- Exceeded expectations daily with detailed documentation and accurate processing of orders.
- Created production guidelines and schedules to achieve deadlines and customer approval.
- Communicated with customers to address order inquiries, updates and concerns.
- Developed and implemented strategies to increase efficiency in order processing.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated prices for products and services.
- Educated clients on new products or services to increase customer engagement with brand.
- Quoted prices, credit terms and other bid specifications.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions..
- Prepared invoices and processed incoming payments.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Supported management by processing invoices and documents with consistent on-time delivery.
Staples copy and print associate
Staples Copy & Print
Wareham, MA
01.2018 - 01.2020
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelors - Graphic Design / Illustration
Art Institute of Boston Part of Lesley University
Boston, MA 09.2010 - 01.2016
Skills
Data entry skills
Recordkeeping skills
Multitasking Abilities
Cost reviewing
Order management
CRM Systems
Account management
Microsoft Suite
Database Management
Systems and software programs
AR/AP
Schedule Management
Office administration
Adobe Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Account Manager - B2B / Social Media
Topdeck Apparel & Promotions
07.2022 - Current
Account Manager / Ordering Specialist AP/AR
Darter Specialties
04.2020 - 07.2022
Staples copy and print associate
Staples Copy & Print
01.2018 - 01.2020
Bachelors - Graphic Design / Illustration
Art Institute of Boston Part of Lesley University
09.2010 - 01.2016