Mirah Cornelius
Honolulu
Summary
Accomplished Assistant Store Manager known for strong problem-solving and customer service skills. Experienced in implementing strategies that boost store performance and enhance customer experiences, contributing to measurable business outcomes.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Seven Eleven Stores
05.2019 - 02.2026
- Supervised daily store operations ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving promotional strategies and product placement decisions.
- Managed scheduling and payroll processes, ensuring efficient workforce allocation across shifts.
- Led initiatives to enhance customer engagement, resulting in improved satisfaction scores and loyalty programs.
- Collaborated with regional managers to develop action plans for improving store performance metrics.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
Restaurant Server
Kosrae Village Resort
10.2020 - 12.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu offerings and service standards to ensure quality.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Developed relationships with regular guests, fostering loyalty and community engagement.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Retail Sales Associate Cashier
T3 Store
07.2014 - 04.2015
- Managed inventory levels by restocking and organizing merchandise displays.
- Assisted customers with product inquiries to enhance their shopping experience.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain clean, organized store environment.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Kosrae High School
Kosrae, FSM06-1996
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
English
Professional Working
Timeline
Restaurant Server
Kosrae Village Resort
10.2020 - 12.2022
Assistant Store Manager
Seven Eleven Stores
05.2019 - 02.2026
Retail Sales Associate Cashier
T3 Store
07.2014 - 04.2015
High School Diploma -
Kosrae High School