Jacob Mpiima Ssempiira

• Coaching and providing leadership, direction, motivation and supervision to trainees
• Promoting a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracking student progress, frequently checking in with struggling students and helping them improve.
• Testing and evaluated students on materials presented in workshops and classes.
• Applying various teaching aids to minimize learning gaps and instruct and motivate students.
• Increasing student motivation by developing engaging lesson plans that catered to various learning styles.
• Observing and adopted new techniques from skilled instructors and lecturers.

Warehouse associate

• Preparing packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
• Promoting a safe working culture through effective communication, active listening, and collaboration with co-workers across various departments.

• Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
• Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
• Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
• Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
• Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
• Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.

• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to QCAA regulations.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Answered passenger questions and provided solutions to issues arising during flights.

• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
• Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.

• Telephone and online Customer care and support
• Software development using C#, ASP.NET and SQL
• Software & Web updates and modifications
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

• Software development using C#, ASP.NET and SQL
• SQL Server 2008 and Database Management
• Software testing
• Web Programming, development and design

• System development using C#, ASP.NET and SQL
• SQL Server 2005 and Database Management
• Web Programming, development and design
• Web applications' development and systems' design