Vanessa Gutierrez
Winter Park,FLORIDA
Summary
A systematic well grounded individual proficient in advanced aviation techniques and safety procedures and practices; possess great knowledge on developmental strategy and tactics, can effectively convey information to a variety of audiences regardless of demographics, highly organized and dynamic with innate physical strength and agility; carries exceptional analytical and evaluation skills; able to give sound and timely decisions, multi- task and think clearly in a pressure-driven environment and emergency situations.
Overview
27
27
years of professional experience
Work History
Inflight Instructor
Jetblue Airways Corp
Orlando, Florida
03.2014 - Current
- Responsible for delivering different levels of training as well as conducting evaluations for jetBlue new hire and existing Flight and Inflight Crewmembers (pilots & flight attendants).
- Assist the FFA inspectors with material, logistics and information necessary during their visits and observations of our programs
- Responsible for evaluating and managing group and individual crewmember performance
- Delivers instructions and evaluations of both technical and non-technical information with energy, passion enthusiasm, and commitment to excellence.
- Facilitator in classroom and simulator instruction
- Complete necessary administrative duties in preparation for scheduled classroom sessions, assists Supervisor and Inflight Training with special projects, leads, collaborates and supports training with other departments and business partners.
Inflight Crew Member
Jetblue Airways Corp
Orlando, United States
03.2014 - 03.2017
- Maintain a working knowledge of both company and FAA required safety and security procedures
- Responsible for the safety and security of customers, and fellow crewmembers while on board aircraft
- Serve as a cockpit-to-cabin liaison during irregular/emergency operations
- Able to Respond safely and effectively to a broad range of in-flight emergencies
- Provide outstanding customer service consistently and serve as ambassador of the JetBlue brand.
- Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
- Perform other various duties as outlined in company manuals.
- Enforce FARs and policies and procedures as dictated by the FAA and jetBlue Airways. Ensures compliance of customers and crew.
- Provide assistance to disabled Customers and/or unaccompanied minors.
- Provide and promote various components of our Inflight product, including beverage and snack service, and onboard product sales.
- Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities.
Emergency Medical Technician
Orlando Health Hospital
Orlando, United States
08.2007 - 04.2013
- Deliver patient care requiring advanced skills and judgment in the Emergency Department setting as directed by Doctors, Nursing Operations Manager or their designee to include minor medical procedures, minor surgical setups, documentation and data entry, patient care, discharge instructions and documentation, etc.
- Emergency Department Paramedic competency
- Able to demonstrate knowledge and skills necessary to provide care appropriate to age of patients served in the emergency department, with the ability to assess data reflective of patient’s status, and interpret appropriate information needed to identify each patient’s requirements related to his or her age specific needs to provide care needed as described in the emergency departments policies, procedures and competencies.
- Work with and assists physicians and nurses and provides technical support for patient care.
- Report the condition of the patient to appropriate supervisor and other staff members.
- Clean and stocks carts, rooms, and changes linen, as required -Assist with transport of patients to other departments.
- Assist with resuscitation / CPR and emergency airway procedures.
- Assist with obtaining and documentation of vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assist in obtaining 12-lead EKGs, discontinuation of peripheral IV and heparin/saline locks, maintenance and care of specimens for laboratory analysis.
- Assist with wound care, insertion of Foley catheters, and nasogastric tubes.
- Decontaminate all equipment, instruments, and supplies.
- Assist with positioning patients, application of orthopedic splints and dressings.
- Maintain use of appropriate medical equipment and supplies.
- Participate in team meetings.
Interior Design Consultant
Expo Design Center A Home Depot Company
Orlando, United States
02.2007 - 11.2009
- Evaluating client needs, developing products and prototypes, creating aesthetically pleasing interior spaces, while provide expert design advice based on clients goals and needs, with the ability to easily recognize what can and cannot be done, how it can be done, and the real benefits of each solution while simultaneously facilitating sales of company’s exterior and interior product and services to customers.
Firefighter and Rescue Squad Officer
City Of Beaufort
Beaufort, United States
08.1999 - 04.2007
- Firefigter/EMT and Hazmat Technitian, Safety focused Fire Fighting professional with more than 7 years of extensive experience and skills in working effectively in emergency situations.
- Manage a variety of firefighting activities to control and eliminate the fire, performing technical work to rescue trapped people, and providing pre-hospital first aid treatment.
- NREMT (National Registry of Emergency Medical Technicians) certified with great knowledge of emergency medical services procedures and treatment approaches.
- Proficient in departmental policies, rules, and regulations as well as instructional materials related to firefighting and emergency treatment responses
- Demonstrate mechanical aptitude as required in the operation and maintenance of firefighting and emergency response equipment and apparatus
- Physically and mentally strong, able to work under stress and make sound decisions effectively even in dangerous situations
- Ability to establish and maintain effective working relationships with colleagues, the community and other agencies
- Responsible of protecting citizens during emergencies
- Extinguishes fires
- Executes rescues
- Mitigates chemical spills
- Prevents fire damage by conducting surveys and inspections for hazards and enforcing codes
- Prepares citizens to prevent fire damage by developing and conducting educational and training programs
- Minimizes fire damage by responding to alarms, driving and operating equipment, regulating water pressure, combating and extinguishing fires, and rescuing and reviving people
- Ensures operation of equipment by completing preventive maintenance requirements
- Evaluates new equipment and techniques
- Maintains operations by following policies and procedures and reporting needed changes
- Provides information by completing reports
- Handles minor medical care and other emergency services
- Maintains technical knowledge by attending educational workshops, studying publications, and participating in scheduled drills
- Facilitate CPR training to the local community as needed
- Create and maintain incident records and documentation.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
Education
National Certified Structural Firefighter I & II -
South Carolina Fire Academy
South Carolina2000
Associate of Science - Emergency Medical Technology
Technical College of The Lowcountry
Beaufort, SC03.2002
Associate of Arts - AA, Associates - Arts
Valencia College
Orlando, FL06.2009
Hospitality & Tourism Management Certificate, Hospitality Administration/ -
Florida Atlantic University
West Palm Beach, FL08.2020
Skills
- Ability to proficiently use software/technology to gather, input, report and present data
- Communication
- Hospitality/customer service
- Problem-solving
- Time management
- Leadership skills
- Learning Assessments
- Instructional Materials Creation
- Bi-lingual
- Detailed Instruction
- Online Teaching
- Student Records Management
- Learning Skills Development
- Testing Efficiencies
- Curriculum Planning and Implementation
Honors & Awards
- South Carolina House of representatives Award for Outstanding Hard work and Dedication - South Carolina House of representatives Award (Received in August 2003).
- Heroism and Community Service Award - Profound Commitment and exemplary conduct in the finest tradition of the fire Service - by The Firehouse Magazine (Received in May 2003)
- Improving the quality of life of the members of the community - Congress of The United States House of Representatives
(Received in Oct 2002). Recognition for Improving the quality of life of the members of the community - Dedication and Valor - Congressional fire service Institute
(received in June 2005). Recognizing dedication and Valor
Languages
Spanish
Native or Bilingual
Timeline
Inflight Instructor
Jetblue Airways Corp
03.2014 - Current
Inflight Crew Member
Jetblue Airways Corp
03.2014 - 03.2017
Emergency Medical Technician
Orlando Health Hospital
08.2007 - 04.2013
Interior Design Consultant
Expo Design Center A Home Depot Company
02.2007 - 11.2009
Firefighter and Rescue Squad Officer
City Of Beaufort
08.1999 - 04.2007
National Certified Structural Firefighter I & II -
South Carolina Fire Academy
Associate of Science - Emergency Medical Technology
Technical College of The Lowcountry
Associate of Arts - AA, Associates - Arts
Valencia College
Hospitality & Tourism Management Certificate, Hospitality Administration/ -
Florida Atlantic University
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