Peter Harstad
Thornton,CO
Summary
Dynamic Account Manager with a proven track record at Flexpak, demonstrating exceptional skills in cross-functional communication and customer service. Recognized for effectively resolving complex issues while leading teams to achieve successful outcomes. Proficient in ERP tracking and materials management, contributing to enhanced operational efficiency in fast-paced environments. Committed to continuous improvement and embracing new challenges for professional growth.
Overview
15
15
years of professional experience
Work History
Flexpak Sales Support
Preferred Packaging Products, Inc.
Thornton, USA
03.2021 - Current
- Manage several high-revenue, high-volume accounts, as well as take care of call-ins and house accounts.
- Work with team members to communicate, process, and complete orders in a timely fashion, as inside sales support, to provide the best possible customer experience.
- Manage daily interactions with customers, team members, and suppliers in a fast-paced environment. Also responsible for inventory management programs.
- Place, manage, and monitor purchase orders and sales orders for a large array of items, as well as the ability to create and process quotes and work orders for assembly and CAD table items.
- Orchestrate timely and accurate resolution of complex customer issues to enhance customer relationships.
- Coordinate and direct products, services, and sales activities.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Conductor/Switchman
BNSF Railway
Grand Forks, USA
03.2013 - 07.2020
- Conducted safety inspections of train equipment prior to each trip, and during switching operations.
- Followed federal regulations to ensure the safe and timely transportation of a myriad of products.
- Joined the management team for over a year and was instrumental in improving processes to speed up inbound/outbound transition times.
- Responded quickly to emergency situations such as derailments or hazardous material spills.
- Operated trains, adhered to route plans and maintained operations and repair schedules.
- Coordinated with yardmasters to ensure proper switching operations when entering and leaving rail yards.
- Assisted in training new conductors on operational procedures and safety protocols.
Graduate Teaching Assistant
University Of North Dakota
Grand Forks, USA
08.2010 - 03.2013
- Documented attendance and completed assignments to maintain full class, and student records.
- Taught small groups of students focused on specific parts of coursework.
- Created and maintained an atmosphere of academic learning and advancement to facilitate excellence, and the development of critical thinking skills.
- Checked assignments, proctored tests, and provided grades according to university standards.
- Mentored students through office hours and one-on-one communication.
Education
Master’s Program - English
University of North Dakota
Grand Forks, NDBachelor of Arts - English/Literature
Bethany Lutheran College
Mankato, MNSkills
- Strong leadership and communication skills
- Calm and cool under pressure, deadlines
- Order processing
- Inventory/account management
- Customer relationship management
- Equipment operation
- Operational efficiency
- Team coordination
- Microsoft Word, Excel
- ERP tracking
- Cross-functional communication
- Analytical and critical thinking
Hobbies and Interests
- Philosophy
- History
- Literature
- Poetry
- Reading
- Writing
- Critical Thinking
- Hiking
- Camping
- Sports
- Outdoor activities
Timeline
Flexpak Sales Support
Preferred Packaging Products, Inc.
03.2021 - Current
Conductor/Switchman
BNSF Railway
03.2013 - 07.2020
Graduate Teaching Assistant
University Of North Dakota
08.2010 - 03.2013
Master’s Program - English
University of North Dakota
Bachelor of Arts - English/Literature
Bethany Lutheran College
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