Hi, I’m
Shannon Starks
VA
"Welcome to planet Earth. There is nothing that you cannot be or do, or have. And your work here — your lifetime career — is to seek joy."
Abraham Hicks
Summary
Highly-motivated customer service representative with finely tuned interpersonal and administrative abilities and an outlook that encourages productivity and organization in either a slow or fast-paced workplace. Frequently receives both management and customer recognition for genuine personable, approachable nature. Thrives in environments where the successful development of fruitful one-on-one relationships with clients is a crucial factor in fostering trust, loyalty, and satisfaction.
Overview
6
years of professional experience
Work History
Appomattox Regional Library System
Library Assistant
03.2019 - Current
Job overview
- Manage all administrative tasks, including: operating POS card transaction systems, software and electronic device troubleshooting, and managing phone systems.
- Assisting patrons operate all available technology in the library, including: utilizing our provided in-house technological devices, such as the photocopier and scanner, and troubleshooting personal and Branch devices.
- Process and securely file all documents containing sensitive and confidential information from both staff and customers.
- Designing engaging enrollment processes and incentives for library programs to increase Branch engagement, funding, and program success.
- Participating in the delivery of exceptional customer service to all visiting patrons, including: pleasantly greeting incomers, developing and maintaining relationships with customers, and offering help and support to any customer with questions, concerns, or complaints.
- Fulfilling basic requests to open new accounts with our library, issuing new/replacement cards, and providing various options for appropriate services or products.
- Managing meeting room reservation system for internal and external events.
- Collecting and managing fees, fines and donations for balanced library finances.
Appomattox Regional Library System — HQ Branch
Library Assistant
01.2018 - 03.2019
Job overview
- Collaborated with various non-profit organizations to arrange programs and events inside of, or in partnership with, the library system.
- Collected and recorded data for various administrative records used to assist the Board of Trustees in creating and modifying policies.
- Provided customer service via telephone and forwarded calls to the appropriate department when necessary.
- Processed, categorized, and cataloged items, new and donated, that were delivered to the library to add to our collection.
- Organized and shelved returned items belonging to the library (hardcover/paperback books, CD’s, DVD’s, audiobooks, and magazines), including electronic devices (hotspots, tablets, laptops) also eligible for staff/customer check-out.
- Trained and provided support to new ARLS team members.
- Scheduled meetings and managed reservation booking requests from staff and customers.
- Fulfilled basic requests to open new accounts with our library and issued new/replacement cards to customers.
- Provided walk-through tours to new visitors.
Richard Bland College Of William & Mary
Library Assistant — Work Study
07.2017 - 12.2017
Job overview
- Created and maintained database indexes for optimal electronic archival record access.
- Contributed to team brainstorming and planning of the promotion and execution of campus programs, events, and holiday celebrations.
- Provided technical support and instruction to students.
- Checked materials in/out of the library and shelved them upon their return.
- Maintained an accurate digital and physical catalog.
- Scheduled student advisor appointments and study room reservations.
- Guided students and faculty to their appropriate destinations on campus.
- Monitored supply inventory.
- Executed library opening procedures.
- Maintained a neat, orderly environment inside the library and private study rooms.
Education
Virginia Commonwealth University, Richmond, VA
Presently Enrolled from Dentistry (Pre-Dentistry)
05.2026
Richard Bland College Of William & Mary, South Prince George, VA
Associate of Science, Cum Laude from Biology
12.2019
University Overview
- Dean's List [Spring 2017, Spring & Fall 2018, and Spring 2019]
- Relevant Coursework: Writing and Research, Computer Applications, and Statistics
Skills
- Proficient in the use of various software applications, including: Windows, Google G-Suite, Adobe Acrobat, MIcrosoft Suite, Apple iOS
- Data Migration and Analytics
- Excellent Written and Verbal Communication Skills
- Adaptable to New Tasks and Environments
- Ability to Interact with Customers and Team Members in a Professional Manner
- Ability to Follow Policies, Procedures, and Regulations
- Document Verification, Revision, and Editing
- Time-management Skills
- Calendar Management
- Library Dewey Decimal Classification System
- Supply Monitoring and Ordering
References
James W. Robinson
Journalist/Writer — Assistant to Registrar
robinsonjw2@alumni.vcu.edu
Nikki Futrel
Lead Polysomnographic Technologist, Pulmonary Associates Of Richmond
804-631-8465 | rvpnikki@gmail.com
Ashley E. Sumpter
(Travel) Medical Technologist — Current Location: Texas, USA
sumpterae@vcu.edu
Michael Lee
Loss Prevention Manager, TJX Companies, Inc.
804-704-7688
Shanice Grey
Branch Manager, Wells Fargo Bank, N.A.
804-390-0968
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Library Assistant
Appomattox Regional Library System
03.2019 - Current
Library Assistant
Appomattox Regional Library System — HQ Branch
01.2018 - 03.2019
Library Assistant — Work Study
Richard Bland College Of William & Mary
07.2017 - 12.2017
Virginia Commonwealth University
Presently Enrolled from Dentistry (Pre-Dentistry)
Richard Bland College Of William & Mary
Associate of Science, Cum Laude from Biology
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