Staar Howard
Pilot Point
Summary
Resourceful Customer Service Account Manager known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and relationship-building skills. Excel in conflict resolution, time management, and adaptability to ensure client satisfaction and loyalty. Committed to leveraging soft skills such as empathy, active listening, and teamwork to exceed customer expectations and contribute positively to company growth.
Overview
9
9
years of professional experience
Work History
Customer Service Account Management
Internal Revenue Service, IRS
Memphis
10.2025 - Current
- Assisted clients in understanding tax forms and filing processes.
- Resolved customer inquiries through various communication channels.
- Maintained accurate records of client interactions and transactions.
Youth Counselor
Youth Villages
Memphis
08.2025 - 10.2025
- Facilitated group discussions to enhance youth engagement and communication skills.
- Supported individual counseling sessions to address personal challenges and promote well-being.
- Developed and implemented recreational activities to foster teamwork and relationship building.
Correctional Officer
Tennessee Department Of Corrections
Memphis
04.2023 - 08.2025
- Supervised inmate activities to ensure compliance with facility rules.
- Conducted security checks throughout the correctional facility daily.
- Managed inmate records and documentation for accurate tracking.
Mail Carrier
United States Post Office
New Orleans
05.2017 - 04.2023
- Delivered mail and packages to residential and commercial addresses daily.
- Sorted incoming and outgoing mail efficiently for accurate distribution.
- Operated delivery vehicles safely in various weather conditions.
Education
Emergency Medicine
Acadian Ambulance
Lafayette, LA 03.2010 - 08.2010
Skills
- Customer relationship management
- Client onboarding
- Tax form assistance
- Contact center operations
- Counselor
Timeline
Customer Service Account Management
Internal Revenue Service, IRS
10.2025 - Current
Youth Counselor
Youth Villages
08.2025 - 10.2025
Correctional Officer
Tennessee Department Of Corrections
04.2023 - 08.2025
Mail Carrier
United States Post Office
05.2017 - 04.2023
Emergency Medicine
Acadian Ambulance
03.2010 - 08.2010