Stacee Kruithoff

• Generated forecasts and budgets, and analyzed actual financial results, preparing variance reporting to stakeholders.
• Created and updated financial reports daily, bi-weekly, monthly, and annually to present information to stakeholders, as well as strategize on how to impact and drive results.
• Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
• Systems: Amadeus CRS, Stay PMS, MARSHA, FOSSE, FSPMS, PEP, StayNTouch, iHotelier, OnQPMS and R&I, Agilysys, Lightspeed, Duetto, Lighthouse, HotStats, CoStar, and a variety of Amadeus products in current and previous roles including, but not limited to, Demand360 and Rate Strategy360.
• Marriott Brands: Delta, JW Marriott, Courtyard Marriott, and AC Hotels. Hilton Brands: Doubletree, Curio Collection, and Tapestry (transitioning). Hyatt Place, Choice Ascend, and five Independent Hotels, including one private resort in the BVI.

• Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
• Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
• Managed room allocations and bookings, optimizing occupancy and revenue.
• Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
• Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.

Regional Director of Sales | Dec 2019-Jun 2020

Courtyard Marriott Kalamazoo/Portage GM | Jun 2016-Dec 2019

Courtyard Marriott Kalamazoo/Portage AGM | Jan 2016-Jun 2016

• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Maximized selling effectiveness through coaching, recognition and providing effective feedback.
• Analyzed team performance on weekly basis through review of in-depth reports.