Stacey A. Johnson
Arcadia
Summary
Goal-driven professional that is seeking a career with a progressive organization that will utilize my education, skills, and abilities to meet the needs of their consumers and community. Strong team building skills with ability to cultivate a broad network of professional relationships that supports organizational goals.
Overview
25
25
years of professional experience
Work History
Child Protective Investigator
DEPARTMENT OF CHILDREN AND FAMILIES
01.2022 - Current
- Conducts investigations of abuse, neglect, abandonment and/or special conditions for children
- Collects information through observation and interviews with the children, parents, relatives and neighbors
- Assesses danger threats, child vulnerabilities and caregiver protective capacities to determine whether a child is safe
- Arranges emergency placement for any child that cannot safely remain in their home
- Notifies state attorney, law enforcement, and child protection teams
- Provides families with service linkages to agency and community resources
- Conducts initial/ ongoing child, present, and impending danger assessments
- Reports indication of abuse, neglect, and or abandonment to the Florida Abuse Hotline
Enrollment Representative II
HEALTH NET FEDERAL SERVICES
01.2019 - 01.2022
- Processed new enrollment applications, changed requests, plan changes and voluntary disenrollment’s validated beneficiary eligibility status
- Maintained strict compliance timeliness standards through online workflow system and assigned workflow queues
- Applied government mandated policies and procedures and key relevant enrollment record information into government systems
- Documented appropriate enrollment actions and other relevant information in various system applications
- Regenerated copies of pertinent correspondence
- Initiated telephone or written letter contact, utilized the letter writing system, for application development or other communication with beneficiary in order to disclose or obtain important enrollment information
- Researched and resolved audit discrepancies
Customer Service Representative
HEALTH NET FEDERAL SERVICES
01.2015 - 01.2019
Quality Assurance Administration Assistant
INTERCULTURAL FAMILY SERVICES INCORPORATED
01.2006 - 01.2013
- Reconciled timesheets with documentation of services provided
- Managed all reporting functions; prepared Quality Assurance and clinical service reports
- Performed initial assessments for program admission
- Assisted the Director of Quality Assurance in maintaining compliance with COA requirements
- Responded to monitoring reviews, audits and inquiries with members of the Quality Improvement Department
- Acted as a liaison between the case managers and the supervisors to ensure required paperwork was completed accurately and submitted in a timely manner
Quality Assurance File Clerk
INTERCULTURAL FAMILY SERVICES INCORPORATED
01.2005 - 01.2006
Contract Editor-Team Leader
VOLT INFORMATION SERVICES INCORPORATED
01.2001 - 01.2003
- Proofread materials and advertisements to ensure accuracy for publishing
- Responsible for handling multiple advertisements projects
- Successfully implemented and delegated employee task and responsibilities
- Analyzed and researched contracts on a daily basis
- Overseen all shipping and receiving of documents
Imaging Clerk
QUEST DIAGNOSTICS
01.2000 - 01.2001
- Responsible for imagining documents electronically
- Ensured accuracy and completeness of all data
- Coordinated corrections for bills with potential errors
- Received and distributed incoming imagining and materials
- Provided administrative support by performing clerical tasks and similar duties
Education
Florida Child Protective Investigator Certification -
Florida Certification Board
Florida05.2023
Bachelor of Science - Health Administration
University of Phoenix
Philadelphia, PA01.2012
Skills
- CCWIS
- FSFN
- FCIC/NCIC
- DAVID
- CCIS
- DOES
- OMNI
- DOMA
- Care Radius
- Microsoft Office
- Microsoft Word
- Microsoft Power Point
Awards
- Intercultural Family Services Inc., 5 Year Employee Service Award, 2010
- Health Net Federal Services, 5 Year Employee Service Award, 2020
Professional Associations
The Philadelphia Ronald McDonald House, 2010
Timeline
Child Protective Investigator
DEPARTMENT OF CHILDREN AND FAMILIES
01.2022 - Current
Enrollment Representative II
HEALTH NET FEDERAL SERVICES
01.2019 - 01.2022
Customer Service Representative
HEALTH NET FEDERAL SERVICES
01.2015 - 01.2019
Quality Assurance Administration Assistant
INTERCULTURAL FAMILY SERVICES INCORPORATED
01.2006 - 01.2013
Quality Assurance File Clerk
INTERCULTURAL FAMILY SERVICES INCORPORATED
01.2005 - 01.2006
Contract Editor-Team Leader
VOLT INFORMATION SERVICES INCORPORATED
01.2001 - 01.2003
Imaging Clerk
QUEST DIAGNOSTICS
01.2000 - 01.2001
Florida Child Protective Investigator Certification -
Florida Certification Board
Bachelor of Science - Health Administration
University of Phoenix
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