Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Stacey Alao

Chicago,IL

Summary

Dynamic Area Manager with a proven track record at Amazon, excelling in strategic planning and performance metrics. Expert in team coordination and process improvement, I successfully enhanced shift performance and mentored new leaders. Adept at data entry and customer service, I drive operational excellence while ensuring safety and quality standards are met. Highly organized and detail-oriented dispatcher and data entry clerk.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Manager

Amazon
Matteson, IL
09.2023 - Current
  • Lead a team of over 300 team members to execute and perform to our daily KPIs in a Fulfillment Center, overseeing daily operations for outbound logistics.
  • Managed KPIs, including safety, quality, cost, and productivity, to align with Amazon's customer obsession principles.
  • Partnered with HR, IT, and maintenance teams to implement scalable solutions, improving shift performance.
  • Mentored new Area Managers and led onboarding sessions, contributing to leadership development.

Dispatcher/Data Entry Clerk

Folashades Cleaning Services
Dolton, IL
02.2017 - 07.2023
  • Schedule and dispatch cleaning crews for residential and commercial jobs across multiple service areas.
  • Enter and maintain client information, job details, and service logs in the CRM system.
  • Prepare daily and weekly reports on job completion, team availability, and customer feedback.
  • Handle inbound calls and emails from clients.

Education

High School Diploma -

Perpectives High School Of Technology
Chicago, IL
05-2017

Skills

  • Strategic planning and execution
  • Performance metrics and reporting
  • Customer service
  • Team coordination
  • Process improvement
  • Dispatch and scheduling
  • Data entry and record keeping
  • Time management and multitasking
  • Attention to detail
  • Microsoft Office Suite

Accomplishments

  • Process Assistant
  • Area Manager
  • Salutatorian of High School Class

Certification

  • Microsoft Software
  • Adobe certified

Affiliations

  • 3.57 Accumulative GPA
  • AP Literature
  • Honors Pre-Calculus

Timeline

Area Manager

Amazon
09.2023 - Current

Dispatcher/Data Entry Clerk

Folashades Cleaning Services
02.2017 - 07.2023

High School Diploma -

Perpectives High School Of Technology

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