Stacey Beckhorn
Port Orchard,WA
Summary
Dynamic customer service professional with a proven track record in complaint resolution, developed through experience at Walmart. Expertise in decision-making and adaptability leads to innovative solutions that boost customer satisfaction and operational efficiency. Strong sales acumen combined with a commitment to safety enhances team dynamics and positively impacts organizational performance.
Overview
30
30
years of professional experience
Work History
Team Associate, Customer Service
Walmart
Port Orchard, WA
02.2019 - 12.2024
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Assistant Store Manager
ATT
Port Orchard, WA
08.2018 - 01.2019
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Answered customer questions and addressed problems and complaints in person and via phone.
Server, Cook
Bay Pointe Retirement Community
Bremerton, WA
09.2013 - 08.2018
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Prepared drinks according to standard recipes.
Cook
Life Care Center Of Port Orchard
Port Orchard, WA
08.2017 - 08.2017
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Managed portion control using correct utensils during preparation and plating.
Prep Cook, Dish Washer, Manager
Jimmy D' Steak House
Belfair, WA
06.2011 - 09.2013
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Sliced meats to prepare for cooking and assembly of menu items.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Assisted in serving meals to customers as needed.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
Security Officer
Allied Barton Security
Tacoma, WA
02.2010 - 08.2010
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Office Assistant
Belfair Water District
Belfair, WA
02.2005 - 12.2009
- Delivered messages and ran errands.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Copied, sorted and filed records of office activities and business transactions.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Performed meter readings and collected water samples for quality assurance.
- Installed and maintained water meters, ensuring accurate measurements.
- Repaired water line breaks to maintain uninterrupted service.
Home Health Caregiver
Catholic Community Services
Bremerton, WA
11.2001 - 01.2005
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
CNA Student
Ridgemont Terrace
Port Orchard, WA
02.2001 - 09.2001
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Turned and repositioned bedridden patients to prevent bedsores.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Transported patients between departments within the facility using wheelchairs or stretchers.
Assistant Manager
Port Orchard Independent
Port Orchard, WA
06.1995 - 02.2000
- Established processes for monitoring customer satisfaction levels.
- Implemented quality control measures to uphold company standards.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Coordinated newspaper delivery and prepared packets for carriers, ensuring timely distribution.
- Responded to customer inquiries over the phone, managing start and stop requests for newspaper subscriptions.
- Streamlined the process of newspaper delivery and customer service, enhancing overall efficiency.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06-1981
Skills
- Decision-making capacity
- Cleaning
- Complaint resolution
- Creativity and innovation
- Sales expertise
- Money handling
- Customer service
- Following instructions
- Product knowledge
- Safety
- Dependability and reliability
- Sales and marketing
- Adaptability and flexibility
- Computer skills
- Point-of-sale system
Affiliations
- Outdoors, assisting people, cooking, enjoy people
Timeline
Team Associate, Customer Service
Walmart
02.2019 - 12.2024
Assistant Store Manager
ATT
08.2018 - 01.2019
Cook
Life Care Center Of Port Orchard
08.2017 - 08.2017
Server, Cook
Bay Pointe Retirement Community
09.2013 - 08.2018
Prep Cook, Dish Washer, Manager
Jimmy D' Steak House
06.2011 - 09.2013
Security Officer
Allied Barton Security
02.2010 - 08.2010
Office Assistant
Belfair Water District
02.2005 - 12.2009
Home Health Caregiver
Catholic Community Services
11.2001 - 01.2005
CNA Student
Ridgemont Terrace
02.2001 - 09.2001
Assistant Manager
Port Orchard Independent
06.1995 - 02.2000
High School Diploma -
South Kitsap High School
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