BRIDGETTE FIGGINS
Rockford,IL
Summary
Dynamic Senior-Level Customer Service Management Professional with over 20 years of proven success in leading program development, managing comprehensive sales order processes, and spearheading change management initiatives. Expertise in fostering transparent communication among teams and clients while effectively coaching and developing staff to reduce turnover and align individual objectives with organizational goals, achieving a remarkable 99% team goal completion rate. Proficient in leveraging business and financial insights to address order challenges and optimize operational efficiency. Committed to driving excellence in customer service and promoting a culture of continuous improvement.
Overview
28
28
years of professional experience
Work History
Food Service Team Associate
BUC-EE'S LTD
Johnstown, CO
09.2024 - 07.2025
- Prepared Buc-ee's unique food service menu items following strict health, safety, and sanitation guidelines.
- Maintained a clean and efficient workstation to ensure timely and accurate order fulfillment.
- Provided clear and responsive communication with store management and team members to support smooth operations.
- Trained new employees on food service procedures, promoting adherence to company standards and quality.
- Demonstrated strong decision-making and problem-solving skills in a fast-paced customer service environment.
Customer Service - Parts Specialist
LINCOLN ELECTRIC AUTOMATION
Ft. Collins, CO
01.2023 - 09.2024
- Monitored and investigated customer part requests to ensure timely and accurate fulfillment.
- Processed inbound purchase orders, resolving issues related to ordering minimums and returns to maintain customer satisfaction.
- Built and maintained strong business relationships with customer buyers and technicians to support ongoing service needs.
- Collaborated cross-functionally with multiple departments to verify spare parts inclusion on new custom-built robot systems.
- Developed customized spare parts lists tailored to specific robot specifications, enhancing customer support accuracy.
- Created and maintained a quoting database to streamline customer quotations and increase team transparency.
Customer Service Manager
BOBO'S OAT BARS
Loveland, CO
05.2022 - 10.2022
- Managed full lifecycle sales ordering process from order placement to delivery, ensuring accurate order recording and timely fulfillment.
- Proactively resolved customer issues to maintain best-in-class customer satisfaction and strengthen client relationships.
- Built and maintained strong, productive business relationships with customer buyers to support ongoing sales and service goals.
- Acted as liaison between customers, sales team, and warehouse to coordinate order processing and communicate order changes effectively.
- Investigated and resolved shipping issues including short-shipments, damages, mis-shipments, returns, and product quality feedback to minimize disruptions.
Customer Service Supervisor
MIZKAN AMERICA
Mt. Prospect, IL
08.2017 - 03.2022
- Managed a team of Customer Service Representatives, overseeing scheduling, payroll approval, and department procurement to support business objectives.
- Restructured account assignments using Excel by aligning customer information and order volume with CSR capacity, reducing order errors and increasing communication and profits.
- Facilitated communication between customer service and management to foster a strong team environment and promote open dialogue.
- Developed Order, Hold, and Open Order reports to improve cross-functional communication on order status, outstanding issues, and next steps.
- Implemented process changes that reduced order turnaround time from 5 days to 2 days for 90% of orders, enhancing customer satisfaction through timely updates on past due orders.
Customer Service Manager
COMPACT INDUSTRIES
05.2014 - 08.2017
- Supervised team productivity and workload management during peak periods, ensuring consistent quality standards and adherence to guidelines.
- Implemented team goals and developed metrics to measure and track monthly progress, driving continuous improvement.
- Trained staff and maintained a 5S work environment to ensure safety and cleanliness for all employees.
- Developed and maintained detailed reports to facilitate communication with internal departments on open orders, inbound materials, and production schedules.
- Created a customer forecast reconciliation program to optimize stock levels and enhance production efficiency.
- Maintained core Customer Service Representative responsibilities, supporting high-demand customers effectively.
Customer Service Representative
COMPACT INDUSTRIES
08.2009 - 05.2014
- Managed inbound purchase orders by resolving issues related to ordering minimums, forecasting, shipping schedules, and returns to ensure smooth operations.
- Planned truck loads and coordinated outgoing shipment logistics to optimize delivery efficiency.
- Built and maintained productive business relationships with customer buyers to enhance customer satisfaction and retention.
- Monitored customers' private labeled finished goods inventory to guarantee timely distribution and availability.
- Maintained accurate customer forecasts and collaborated with internal departments to meet production schedules and customer demands.
Customer Account Team Representative
FELLOWES INCORPORATED
Itasca, IL
07.2004 - 05.2006
Service Team Coordinator, LYNDEX
LYNDEX-NIKKON
Mundelein, IL
10.2003 - 07.2004
Customer Support Team Coordinator
BRAN+LUEBBE
Roselle, IL
04.1997 - 09.2003
Education
Bachelor of Science - Business Administration
Northern Illinois University
DeKalb, ILAssociate in Science - Business Administration
Elgin Community College
Elgin, ILSkills
- Ordering
- Procurement
- Purchase Orders
- Logistics
- Scheduling
- Inventory
- Customer Service
- Customer Service Representative
- Customer Service Team
- Customer Support
- Service Department
- Customer Service Management
- Customer Service Manager
- Best Practices
- Liaison
- Metrics
- Problem Solving
- Quoting
- Reconciliation
- Shipping
- Change Management
- Forecasting
- Operations
- Business Plan
- Subject Matter Expert
- Project Management
- Pricing
- Database
- ALGO
- PRMS
- EDI
- Payroll
- Customer Service Oriented
- Order Processing
- Forecasts
- Robotics
- Robot
- Process Management
- Sanitation
- Customer Account
- Sales Order
- Sales Orders
- Sales Team
- Production Schedule
- Problem Solver
- Self Motivated
- Financial Acumen
- Food Service
- Retail Sales
- Coaching
- Process Improvements
- Refining
- Excel
- Microsoft Office
- Microsoft Powerpoint
- Customer service
- Meeting facilitation
- Decision-making capacity
- Problem-solving
- Computer skills
- Collaboration and teamwork
- Attention to detail
- Training and mentoring
- Proficient in Microsoft Office
- Adaptability and flexibility
- Task prioritization
- POS systems
- Sales support
- Team communication and collaboration
- Decision-making
- Employee training
- Troubleshooting skills
- Problem identification
- Production documentation
- Team leadership and coordination
- Critical thinking
- Dependable and responsible
- Workflow optimization
- Conflict resolution
- Safety
- Team building
- Verbal and written communication
- Willingness to learn
- Quality inspections
- Calculations and measurements
- Staff education and training
- Creativity and innovation
- Account management
- FLUENT IN English
- Relationship building
- Continuous development
- Data entry
- Quality assurance
- Complaint resolution
- Workplace safety
- Goal setting and achievement
- Cash handling
- Clear communication
- Money handling
- Flexible schedule
- Organizing work stations
- Order preparation
- Teamwork and collaboration
- Positive attitude
- Following instructions
Affiliations
Volunteer, BOY SCOUTS OF AMERICA
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Food Service Team Associate
BUC-EE'S LTD
09.2024 - 07.2025
Customer Service - Parts Specialist
LINCOLN ELECTRIC AUTOMATION
01.2023 - 09.2024
Customer Service Manager
BOBO'S OAT BARS
05.2022 - 10.2022
Customer Service Supervisor
MIZKAN AMERICA
08.2017 - 03.2022
Customer Service Manager
COMPACT INDUSTRIES
05.2014 - 08.2017
Customer Service Representative
COMPACT INDUSTRIES
08.2009 - 05.2014
Customer Account Team Representative
FELLOWES INCORPORATED
07.2004 - 05.2006
Service Team Coordinator, LYNDEX
LYNDEX-NIKKON
10.2003 - 07.2004
Customer Support Team Coordinator
BRAN+LUEBBE
04.1997 - 09.2003
Associate in Science - Business Administration
Elgin Community College
Bachelor of Science - Business Administration
Northern Illinois University