Stacey Bohler

• Exceeded performance metrics consistently, earning recognition as top performer,
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Organized and detail-oriented with strong work ethic.
• Paid attention to detail while completing assignments.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Updated account information to maintain customer records.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved accounting, service and delivery concerns.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Answered constant flow of customer calls with minimal wait times.
• Managed timely and effective replacement of damaged or missing products.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

• Continuously expanded knowledge base through ongoing engagement in continuing education opportunities related to pharmaceuticals and best practices within industry guidelines.
• Set up and modified patient profiles to include current medications and insurance details.
• Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within pharmacy setting.
• Counted, measured and compounded medications following standard procedures.
• Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Maintained high degree of professionalism and integrity, upholding ethical standards associated with Pharmacy Technician Trainee role at all times.
• Collected co-payments or full payments from customers.
• Enhanced pharmacy efficiency by maintaining clean and organized work environment, streamlining daily tasks.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as Pharmacy Technician Trainee.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Facilitated connections among participants by creating opportunities for social interaction both within activities themselves and in more informal settings.

• Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
• Developed and implemented themes and activities for adults with mental health.
• Addressed resident concerns promptly while maintaining confidentiality as required.
• Ensured safe environment by implementing risk assessments, adhering to safety protocols, and addressing potential hazards proactively.
• Created and maintained detailed reports of daily, weekly and monthly activities and mental status.
• Increased participation in activities by providing fun, creative, interactive games, consistent support, and recognition of efforts and participation.
• Established strong relationships with local vendors, securing discounts and partnerships for ongoing event support.
• Monitored budget and expenditures, keeping facility within budget.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Maintained open lines of communication between staff members and residents to ensure seamless coordination of all aspects of programming process.
• Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
• Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
• Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
• Managed budgets and resources efficiently, enabling high-quality events without exceeding allocated funds.
• Created monthly activity schedule.
• Created monthly meal plan and menu.