Nicole Mastriano
High Point,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, Detail Oriented and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Member Support Representative/ Remote
NexRep/ Teladoc
High Point, NC
02.2023 - Current
- Hipaa verify members to ensure accuracy and protection before review of their Teladoc profile.
- Assist patients with canceling and rescheduling appointments.
- Update and acquire patients to obtain medical history, within their Teladoc profile to provide appropriate treatment plan from doctor.
- Complete patient registration, insurance verification, form completion and appointment scheduling.
- Utilized active listening and communication skills to address customer inquiries and concerns related to their specific needs.
Testing Administrator/Independent Contractor
Prometric
Elizabeth, NJ
01.2022 - 12.2022
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Assisted with test takers requests and answered questions to improve satisfaction.
- Provided excellent service and attention to test takers when face-to-face or through phone conversations.
- Organized and distributed different types of tests for each individual test takers needs
Warehouse Picker/Independent Contractor
Zena Shoes
Trenton, NJ
05.2021 - 05.2022
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Delivery Driver
DoorDash
Newark, NJ
01.2020 - 07.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
Scan Associate/Stock Associate/Independent Contractor
The Home Store
Wayne, NJ
09.2020 - 05.2021
- Stocked shelves, racks and bins with new or transferred merchandise.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stamped price tags on merchandise, referring to official price lists.
Customer Service Representative
Arise Virtual Solutions Inc./Road America
Newark, NJ
01.2016 - 06.2020
- Adhered to safety protocols and safe work practices to reduce likelihood of injury.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
Cashier
Rite Aide Pharmacy
New York, NY
12.2013 - 10.2015
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed refunds for worn, damaged and broken merchandise.
Retail Sales Associate
New York & Company
Brooklyn, NY
01.2011 - 11.2013
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
New York, NY05.2013
Skills
- Attention to Detail
- Punctual and Dependable
- Strong Work Ethic
- Organizational Skills
- Efficient and Detail-Oriented
- Problem-Solving Abilities
Additional Information
- Currently working to grow my own business with Short term rental and ecommerce
References: Available upon request
Timeline
Member Support Representative/ Remote
NexRep/ Teladoc
02.2023 - Current
Testing Administrator/Independent Contractor
Prometric
01.2022 - 12.2022
Warehouse Picker/Independent Contractor
Zena Shoes
05.2021 - 05.2022
Scan Associate/Stock Associate/Independent Contractor
The Home Store
09.2020 - 05.2021
Delivery Driver
DoorDash
01.2020 - 07.2021
Customer Service Representative
Arise Virtual Solutions Inc./Road America
01.2016 - 06.2020
Cashier
Rite Aide Pharmacy
12.2013 - 10.2015
Retail Sales Associate
New York & Company
01.2011 - 11.2013
Associate of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
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