Stacey Bornman
Hoschton,GA
Summary
A bilingual, well-rounded, enthusiastic worker with background in administrative office support and customer service with ability to adapt quickly, successfully working independently and in a team environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Stuart Pro Heating & Air
Buford, GA
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Receptionist / Service Concierge
RBM Of Atlanta
01.2019 - 01.2021
- Managed a busy front desk, greeting clients, and directing them to the appropriate department
- Answered incoming calls, providing information, and transferred calls to the relevant individuals
- Assisted with administrative tasks, including data entry, filing, scheduling appointments, and document preparation
- Maintained a clean and organized reception area, creating a professional, and welcoming atmosphere.
Product Concierge
Mercedes Benz Of Augusta
01.2017 - 01.2019
- Greeted customers and provided a warm, welcoming environment, ensuring a positive first impression
- Assisted customers in navigating through various products, understanding their needs, and offering personalized recommendations
- Resolved customer complaints and concerns promptly, ensuring high levels of customer satisfaction
- Conducted product demonstrations to showcase features, benefits, and technical specifications, resulting in increased sales
- Maintained accurate inventory records, monitored stock and placed orders for replenishment when necessary.
Education
Diploma -
Greenbrier Highschool
Augusta, GA05.2013
Skills
- Exceptional customer service skills
- Strong product knowledge and ability to explain technical specifications
- Excellent communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Attention to detail and accuracy in administrative tasks
- Proficient in MS Office Suite (Word, Excel, PowerPoint)
- Ability to multitask and prioritize tasks effectively
- Strong organizational and time management skills
- Team player with a positive attitude
Languages
Spanish
Timeline
Administrative Assistant
Stuart Pro Heating & Air
08.2023 - Current
Receptionist / Service Concierge
RBM Of Atlanta
01.2019 - 01.2021
Product Concierge
Mercedes Benz Of Augusta
01.2017 - 01.2019
Diploma -
Greenbrier Highschool