Breianka Bacchus
College Park,GA
Summary
Customer Service Manager with over 9 years of experience in elevating customer experiences and resolving complex issues at a leading retail chain. Demonstrates exceptional skills in cash management, problem-solving, and customer-focused strategies, resulting in improved transaction speed and heightened customer satisfaction. Committed to advancing operational efficiency and enhancing customer service skills to drive continuous success.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Synergy Speech Therapy
Decatur, Ga
- 01.2025
- Coordinate schedules and meetings, enhancing team productivity and communication.
- Streamlined filing systems, improving document retrieval efficiency and accuracy.
- Managed client communications, fostering strong relationships and ensuring satisfaction.
- Implemented new office procedures, resulting in noticeable operational improvements.
Customer Service Manager
Publix
Chamblee, Ga
06.2015 - 11.2024
- Provided an elevated customer service experience to generate loyal clientele
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Interacted with customers to quickly handle escalated queries and complaints.
- Streamlined checkout operations by reallocating staff during peak hours, leading to noticeable improvements in transaction speed and customer flow.
- Maintained precise cash reconciliation procedures across multiple registers, upholding financial accuracy and compliance with company policy.
- Introduced targeted training sessions for new associates, resulting in smoother onboarding and improved team confidence during high-traffic periods.
Assistant Office Manager
Precision Management Solutions
Decatur, Ga
- 01.2023
- Manages administrative tasks
- Maintain employee records
- Assist with payroll processing
- Streamlined document management systems, leading to noticeable reductions in retrieval times and enhanced workflow.
- Provided guidance to administrative staff, fostering a positive work environment and encouraging steady professional growth.
- Provided consistent administrative support, contributing to a cohesive team atmosphere and dependable office operations.
Education
Diploma - undefined
UEI College
GA01.2018
Skills
Data Entry
Exceptional Customer Service Skills
Proficient in Cash Management
Customer focused
Time management
Problem-solving
Customer service
Exceptional telephone etiquette
Internships
- Extern, Mid-Atlanta Oral and Maxillofacial Surgery, 2017
- Atlanta, Georgia
- Patient preparation
- Sterilization of instruments
- Assisted in extraction procedures
- Administrative task's
Timeline
Customer Service Manager
Publix
06.2015 - 11.2024
Administrative Assistant
Synergy Speech Therapy
- 01.2025
Assistant Office Manager
Precision Management Solutions
- 01.2023
Diploma - undefined
UEI College