Stacey Campbell

Work History

State Farm

Atlanta, GA

02.2020 - 09.2024

Investigated, evaluated, and negotiated settlements of assigned claims.
Reviewed and documented property damage reports to assess coverage eligibility.
Conducted virtual inspections for losses due to catastrophes.
Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Worked closely with adjusters, attorneys, engineers, contractors, and other parties involved in the claim process.
Assessed and conducted negotiations within authority limits to settle claims.
Drafted statements of loss to summarize payments, underlying policy coverages and damages.
Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
Communicated with other departments to establish action plans and manage open claims to closure.

State Farm

Atlanta , GA

03.2016 - 02.2020

Collaborated with fellow team members to manage large volume of low complexity auto claims.
Reviewed and processed auto claims documents to ensure accuracy of information.
Conducted investigations, gathered evidence, and interviewed witnesses to determine liability in auto accident cases.
Provided customers with timely updates on claim status and answered inquiries regarding coverage options.
Processed payments for approved claims using established procedures while ensuring accuracy of data entry.
Educated, coached and mentored six training classes of thirty or more new hires on procedures related to processing auto claims.
Assisted management by providing ongoing peer to peer coaching and mentoring services to help new hires improve their skillsets.
Served as subject matter expert for state specific state laws related to automobile insurance coverage for legal compliance
Researched relevant legal documents to identify and developed strategies for successful recovery options as apart of the subrogation process.

State Farm

Atlanta, GA

10.2012 - 03.2016

Developed appropriate quotes based by assessing risk information to business.
Calculated premiums, established payment methods, and bound coverage of auto and fire policies.
Counseled prospects and policyholders on coverage, limits and regulations.
Provided customer service to clients by responding to inquiries and resolving complaints.
Maintained accurate records of all sales transactions using CRM software.
Collaborated with internal departments such as marketing, finance, and agents in order to discuss strategies to increase sales, reduce policy cancellations and ensure that targets were met within set timeframes.
Assisted in training new sales representatives on techniques used by experienced personnel.

Allied Barton Security Services

Atlanta, GA

05.2010 - 10.2012

Monitored and maintained surveillance systems, including cameras, alarms and locks.
Ensured compliance with safety regulations and security protocols within the premises.
Prepared and maintained accurate and detailed reports regarding incidents that occurred during shift hours.
Analyzed data collected through surveillance systems for potential risks and identified opportunities for improvement within existing security protocols.
Trained new personnel in security procedures or security equipment.

Verizon Wireless

Alpharetta, GA

03.2003 - 05.2009

Assisted with day-to-day operations, working efficiently and productively with all team members.
Identified issues, analyzed information and provided solutions to problems.
Self-motivated, with a strong sense of personal responsibility.
Proved successful working within tight deadlines and a fast-paced environment.
Gained extensive knowledge in data entry, analysis and reporting.
Excellent communication skills, both verbal and written.