Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Castiglione

Secaucus

Summary

Dynamic Customer Service Representative with a proven track record at Albert H Hopper Monuments, excelling in resolving customer complaints and enhancing satisfaction. Skilled in data entry and active listening, I effectively processed orders while fostering strong relationships, ensuring a seamless experience for clients.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Albert H Hopper Monuments
North Arlington, NJ
04.2021 - Current
  • Assisted customers with inquiries and provided information regarding monuments and inscriptions.
  • Resolved customer complaints efficiently, ensuring satisfaction and fostering positive relationships.
  • Processed orders and returns accurately, maintaining attention to detail throughout transactions.

Customer Service Representative

Allstate Insurance Co-Dan Corsaro
Fort Lee, NJ
11.1995 - 03.2021
  • Assisted customers with inquiries and provided information regarding products and services.
  • Utilized customer relationship management software to document interactions and track issues.
  • Collaborated with team members to enhance service delivery and streamline communication processes.
  • Learned company policies and procedures to provide accurate information to customers consistently.

Education

High School Diploma -

Secaucus High School
Secaucus, NJ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Albert H Hopper Monuments
04.2021 - Current

Customer Service Representative

Allstate Insurance Co-Dan Corsaro
11.1995 - 03.2021

High School Diploma -

Secaucus High School