Stacey Cavanaugh
San Antonio,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist
Pan Am Dental
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed all tasks in compliance with company policies and procedures.
- Verified insurance for patient visits.
- Broke down, sanitized, and reset exam rooms for next patient,
Crew Member
Chipotle Mexican Grill
09.2022 - Current
- Work Front of House/Cashier
- Prepare food for customers - front line and digital line
Assistant Store Manager
Dollar Tree
12.2023 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Operations Support
Hunter Douglas
07.2021 - 07.2022
- Receive measure request from Dealers/Designers
- Schedule Tech’s to go out and do measures
- Enter product quotes and sent to Client for review
- Receive approved quotes and submit orders for production
- Monitor orders for ship dates and completion
- Schedule completed orders for installation
- Schedule all service calls
Branch Manager
Merry Maids
01.2011 - 02.2021
- Schedule daily routes
- Complete quality checks on cleans
- In home/phone sales for service
- Daily deposits
- Submit weekly payroll
- Handle all customer complaints/concerns
- Place all supply orders
- Complete weekly and monthly reports
- Complete all other needed duties in a timely manner
Team Lead
Taco Bueno
01.2009 - 12.2011
- Open/Close store
- Balance Safe
- Prepare deposits
- Complete inventory/orders
- Manager Shifts/Customer service
Foreclosure Specialist
NationStar Mortgage
01.2002 - 12.2007
- Work portfolio of approximately300 loans/5 states
- Provide judgment/reinstatement figures to Attorneys
- Order appraisals
- Complete Affidavits
- Prepare bidding instructions for Attorneys
- Prepare Bid/Pass for approval
- Process mail/emails for portfolio
- Process close/bills for reinstated loans
SwitchBoard Operator
EDS/Xerox
06.1996 - 12.2001
- Answer approximately5,000 calls monthly
- Transfer/ forward calls to appropriate department employee
- Work on and maintain company directory
Education
GED -
06.1997
Skills
- Pacer
- LSAMS
- Salesforce
- CM/ECF
- Aspect Basic Relief version7 &8
- Fortracs
- LenStar
- IClear
- Clerical Experience
- Sales
- Account Management
- Multi Tasking
- Organization Skills
- Payroll
- Prepared Production Schedules
- Set up schedule for quotes
- MS Office
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling appointments
Timeline
Front Desk Receptionist
Pan Am Dental
06.2024 - Current
Assistant Store Manager
Dollar Tree
12.2023 - 06.2024
Crew Member
Chipotle Mexican Grill
09.2022 - Current
Operations Support
Hunter Douglas
07.2021 - 07.2022
Branch Manager
Merry Maids
01.2011 - 02.2021
Team Lead
Taco Bueno
01.2009 - 12.2011
Foreclosure Specialist
NationStar Mortgage
01.2002 - 12.2007
SwitchBoard Operator
EDS/Xerox
06.1996 - 12.2001
GED -
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