Stacey Dalziell
Cleveland,OH
Summary
Encouraging manager and analytical problem-solver with a proven ability to build, lead, and motivate high-performing teams while fostering excellent customer relations. Expertise in independent decision-making and sound judgment drives positive outcomes that contribute to overall company success. Committed to enhancing employee engagement and performance through effective training, monitoring, and morale-building initiatives. Strong focus on relationship-building ensures a collaborative environment that supports both team and organizational goals.
Overview
15
15
years of professional experience
Work History
Store Manager
Goodwill
Middleburg Heights Ohio
03.2022 - Current
- Monitored financial performance and successfully maintained budget and margin objectives annually for four years.
- Recruited, trained, and empowered staff members to foster a collaborative and productive work environment.
- Train and mentor staff on customer service standards and store policies.
- Directed daily operations to uphold a clean and safe environment for customers and employees.
- Enhanced team dynamics and morale by implementing team-building initiatives and consistently recognizing individual contributions.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Drove team performance and collaboration by nurturing a healthy environment that prioritizes collective achievements.
- Established clear performance objectives and delivered positive reinforcement to enhance team productivity.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw team operations in a high-pressure environment, ensuring continuous communication and delivering regular positive feedback to enhance morale.
Operations Manager
HomeGoods /TJ Maxx Companies
Avon, OH
09.2011 - Current
- 1. Recruit and Hire
- 2. Make schedule for 60 + Employee's weekly
- 3. Coach and train all employee's to work all areas of the store
- 4. File all paperwork
- 5. Do monthly supply order
- 6. Do monthly audits
- 7. Payroll
- 8. Write reviews for employee's
- 9. Coach employee's on giving great customer service
Education
Associate's degree - Human Resources and Business Management
Lorain County Community College
Elyria, OHSkills
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Goals and performance
- Team motivation
- Relationship building and management
- Strategic thinker
- Team development
- Leading staff meetings
- Delegating work
- Culture development
- Team building
Timeline
Store Manager
Goodwill
03.2022 - Current
Operations Manager
HomeGoods /TJ Maxx Companies
09.2011 - Current
Associate's degree - Human Resources and Business Management
Lorain County Community College