Stacey Dennis
Newark,OH
Summary
Detail-oriented fraud investigation specialist with over 9 years in banking operations. Expertise in analyzing fraud trends and improving compliance processes. Strong communication and dispute resolution skills drive operational enhancements. Capable of mastering new challenges and fostering effective solutions.
Overview
11
11
years of professional experience
Work History
Senior Bank Fraud Investigator
Discover Finacial Services
New Albany, OH
03.2017 - Current
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Tracked chargeback activity to establish effective fraud detection best practices.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Offered insights on closing procedures to enhance operational efficiency.
- Connected patterns for underlying account associations to discover undetected fraud.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Researched customer inquiries regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Documented investigative findings clearly for senior management review, enhancing decision-making.
- Investigated debit card fraud cases to identify patterns and trends, informing fraud prevention strategies.
- Managed customer inquiries regarding ACH transactions and resolved issues promptly.
Assistant Deli Manager
Giant Eagle
Heath, OH
07.2015 - 03.2017
- Priced and ordered food products, kitchen equipment and food service supplies.
- Enhanced customer satisfaction by training employees and implementing effective customer relations standards.
- Delegated tasks to staff while establishing clear priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed food preparation, production, and presentation to meet quality standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Observed food safety and sanitation protocols to reduce germ spread.
Office Clerk
Sears
Heath, OH
07.2015 - 01.2017
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered phone calls and welcomed visitors to office.
- Organized office records and maintained supplies to support team efficiency.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Managed payroll for temporary, hourly and salaried employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Coordinated weekly payroll tasks and submitted accurate data to payroll contractor.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Identified, researched and resolved issues with hours worked.
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Addressed employee inquiries on payroll and timekeeping to ensure clarity and understanding.
- Processed new employee paperwork and entered information into payroll system.
- Tracked employee vacation, personal and sick leave earnings and use.
Education
GED -
Self Study
06.2002
Skills
- Fraud Patterns
- Credit card fraud
- Transaction review
- Regulatory compliance
- Investigation procedures
- Banking operations
- Communication skills
- Written communication
- Critical Thinking
- Active listening
- Team collaboration
- Call Management
- Telephone Etiquette
- Computer Skills
- Microsoft Office
- Dispute Resolution
- Interview skills
Timeline
Senior Bank Fraud Investigator
Discover Finacial Services
03.2017 - Current
Assistant Deli Manager
Giant Eagle
07.2015 - 03.2017
Office Clerk
Sears
07.2015 - 01.2017
GED -
Self Study