Stacey Durkee
Macomb,MI
Summary
Results-driven professional with extensive experience in billing and collections. Skilled in optimizing invoicing procedures and mentoring team members, contributing to increased efficiency and reduced errors in accounts receivable.
Overview
20
20
years of professional experience
Work History
Cash and Billing Coordinator
Taubman
West Bloomfield, MI
06.2017 - 03.2026
- Managed billing processes, ensuring accuracy and compliance with company policies.
- Coordinated communication between departments to resolve billing discrepancies efficiently.
- Streamlined invoicing procedures, enhancing overall operational efficiency and reducing errors.
- Trained new staff on billing software and procedures to improve team performance.
- Analyzed billing data trends to identify areas for improvement in revenue cycle management.
- Mentored junior coordinators, fostering a collaborative environment and improving team dynamics.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Entered details into accounts and tracked payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Applied payments daily from lockbox and check logs to tenant accounts consistent with tenant intent and company direction.
- Processed Manual Billings as necessary.
- Processed related transactions such as: refunds, write offs and credit memo requests.
Collection Specialist
Shred It
Troy, MI
02.2015 - 11.2016
- Managed collection processes, ensuring timely follow-up on outstanding accounts.
- Resolved customer inquiries and disputes regarding account balances efficiently.
- Analyzed customer payment patterns to identify trends and optimize collection efforts.
- Collaborated with cross-functional teams to streamline account management workflows.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Maintained meticulous records of all collections activities, ensuring transparency and accountability in customer communications.
- Achieved significant reductions in average age of receivables, applying rigorous follow-up procedures.
- Enhanced team morale and reduced turnover by creating supportive and collaborative work environment.
Lead Bank Teller
Comerica Bank
Sterling Heights, MI
01.2006 - 01.2015
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers, enhancing team efficiency and customer service skills.
- Implemented process improvements that increased transaction accuracy and reduced processing time.
- Monitored cash flow to maintain optimal levels, preventing discrepancies and losses.
- Resolved customer inquiries and issues promptly, fostering positive client relationships and satisfaction.
- Coordinated scheduling for teller staff to ensure adequate coverage during peak hours.
- Conducted regular audits of cash drawers, ensuring adherence to security protocols and accuracy standards.
- Developed training materials for teller onboarding, streamlining the learning process for new hires.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Mentored newly hired team members on appropriate responses to patron questions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan, and other payments and posted to accounts.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
Education
High School Diploma -
Fraser High School
Fraser, MI06-1995
Skills
- Audit support
- Deadline oriented
- File management
- Data entry proficiency
- Accuracy and precision
- Document review
- Invoicing expertise
- Due diligence
- Invoice processing
- Recordkeeping
- Payments experience
- Research and due diligence
- Account reconciliation
- Month-end closing procedures
- Invoice generation
- Invoicing proficiency
- Payment posting
- Attention to detail
- Multitasking and organization
- Team collaboration
- Statement processing
- Accounts receivable expertise
- Monthly billing management
- Billing and invoicing
- General accounting
Timeline
Cash and Billing Coordinator
Taubman
06.2017 - 03.2026
Collection Specialist
Shred It
02.2015 - 11.2016
Lead Bank Teller
Comerica Bank
01.2006 - 01.2015
High School Diploma -
Fraser High School