Desired Job Title
Customer Service RepresentativeCustomer Service RepresentativeGuest Services CashierWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Columbia, SC, US
Open to relocation: No
Open To Work
Stacey Eaddy
Customer Service Rep./ Cashier
Columbia,SC
Work Preference
Summary
Dedicated customer service representative known for active listening, critical thinking, and effective problem resolution. Proven track record of enhancing customer satisfaction and streamlining service processes in dynamic environments.
Results-driven customer service professional with over 10 years of experience in client relations and complaint resolution. Skilled in building strong relationships and collaborating with cross-functional teams to improve service delivery and patient experiences.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
St. Jude Medical
Memphis, TN
02.2019 - 11.2025
- Utilized multiple communication channels to effectively resolve customer inquiries and improve response times.
- Facilitated access to product information and provided support to foster customer satisfaction and loyalty.
- Coordinated efforts among various teams to streamline and enhance service processes.
- Facilitated onboarding sessions for new team members, focusing on customer service excellence and system proficiency.
- Engaged with patients to facilitate inquiries, ensuring concerns were resolved and satisfaction levels were elevated through proactive communication.
- Facilitated efficient appointment scheduling via electronic health record systems, ensuring optimal patient flow.
- Clarified and articulated healthcare service information, ensuring patients fully understood available options and procedures.
- Provided detailed information about healthcare services, ensuring clarity and understanding for patients.
Customer Service Representative
Central Caorlina And Rehabilition
Columbia, SC
03.2013 - 06.2019
- Resolved customer inquiries efficiently via phone, email, and chat platforms.
- Provided product information and support, ensuring customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Mentored new team members on best practices in customer service and system navigation.
- Facilitated patient inquiries, resolving concerns and enhancing satisfaction through effective communication.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Trained new staff on customer service protocols, improving team efficiency and consistency in service delivery.
- Implemented feedback mechanisms to gather patient insights, driving continuous improvement in service quality.
- Led initiatives to streamline processes, reducing wait times and enhancing overall patient experience.
- Collaborated with cross-functional teams to address complex issues, ensuring timely resolution of patient concerns.
Guest Services Cashier
Target
Durham, NC
11.2009 - 03.2013
- Processed customer transactions efficiently and accurately at point of sale.
- Resolved customer inquiries and issues to enhance guest satisfaction.
- Maintained knowledge of promotions and product offerings for effective recommendations.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Implemented improvements in checkout processes to reduce wait times for customers.
- Monitored register accuracy, ensuring balanced drawers at end of shifts.
Education
High School Diploma -
Louis D Brandies
New York, NY06-1984
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
St. Jude Medical
02.2019 - 11.2025
Customer Service Representative
Central Caorlina And Rehabilition
03.2013 - 06.2019
Guest Services Cashier
Target
11.2009 - 03.2013
High School Diploma -
Louis D Brandies