Hi, I’m
Stacey Friend
Instructor II
Las Cruces,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
years of professional experience
Work History
MetLife Disability
Instructor II
05.2022 - Current
Job overview
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Developed and clearly presented classroom rules, guidelines and objectives.
MetLife DisabilityRemote
Post Training Claim Support Specialist
09.2020 - 05.2022
Job overview
- Worked with Long Term Disability Claim Specialist trainees following formal training class to provide real time on-the-job guidance, development and performance feedback
- Acted as Long Term Disability subject matter expert
- Developed, updated and delivered training materials
- Held trainees accountable for their learning and development through clear communication, defined expectations and reinforcing the use of available resources
- Gathered feedback from trainees who went through the program to evolve and drive continuous improvement..
MetLife DisabilityRemote
Claim Support Specialist
10.2010 - 09.2020
Job overview
- Also in this position from 2006-2008
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Checked documentation for accuracy and validity on claim systems.
- Acted as subject matter expert for Long Term Disability claims team
- Provided detailed trending and performance information, as well as individualized coaching based on file reviews
- Communicated business procedure updates to the teams
- Worked to resolve and clarify any claims administration questions.
MetLife DisabilityMount Prospect, IL
Appeals Unit Leader
08.2008 - 10.2010
Job overview
- Managed Appeals Specialists and Appeal Support Specialists
- Completed decisional reviews, evaluated and developed strategies for management of inventory
- Evaluated performance, utilized performance management as appropriate.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
MetLife DisabilityMount Prospect, IL
Long Term Disability Claim Specialist
05.2002 - 03.2006
Job overview
- Managed Long Term Disability claims, and acted as mentor to new Long Term Disability Claim Specialists as needed.
- Reviewed insurance and claims documents to verify required information and secure any missing data for claim determinations.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Conducted full claim investigations and reported updates and legal actions.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
Education
University of IllinoisChampaign-Urbana, IL
Bachelor of Arts from English
12.2001
Skills
- Adaptability
- Strong communication skills
- Ability to Work Under Pressure
- Leadership Skills
- Critical thinking and problem solving
- Employee Training
- Curriculum Development
- Progress Evaluations
- Interpersonal relationship building
- Continuous professional development
- Emotional Intelligence
Country
United States
Extracurricular Activities
Volunteer, Doña Ana County, Las Cruces, NM, 07/2018, Present
Treasurer, Crossroads City Derby 01/2023, Present
Hobbies and Interests
Roller Derby
Hiking
Timeline
Instructor II
MetLife Disability
05.2022 - Current
Post Training Claim Support Specialist
MetLife Disability
09.2020 - 05.2022
Claim Support Specialist
MetLife Disability
10.2010 - 09.2020
Appeals Unit Leader
MetLife Disability
08.2008 - 10.2010
Long Term Disability Claim Specialist
MetLife Disability
05.2002 - 03.2006
University of Illinois
Bachelor of Arts from English
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