Stacey Garrison

• Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
• Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
• Answered incoming calls from patients regarding insurance coverage or billing inquiries.
• Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
• Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
• Greeted patients and provided them with necessary paperwork to complete upon arrival.
• Entered new patient demographics into computer system for medical record keeping purposes.
• Set up appointment times and handled canceled appointments.
• Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
• Arranged documents for insurance claims.
• Collected payments from patients and arranged payment schedules.
• Answered and managed incoming calls and emails.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
• Took customer payments and billed insurance companies for remaining balance.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Completed relevant insurance and other claim forms.

• Executed timely updates to schedules in central scheduling system.
• Informed clients and caregivers of schedule changes, cancellations, and additions.
• Developed efficient scheduling processes to meet production objectives.
• Resolved customer complaints and addressed inquiries with promptness.

• Answered and managed incoming calls and emails.
• Collected payments from patients and arranged payment schedules.
• Verified, updated and entered patient information into system.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Took customer payments and billed insurance companies for remaining balance.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Scheduled and confirmed patient appointments and consultations.
• Greeted patients, determined purpose of visit and directed to appropriate staff.

• Gathered medical information, dental health history and vitals from patients.
• Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and followup procedures.
• Created bitewing, panoramic and periapical X-ray images for dentist to review.
• Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Placed resin fillings, sealants, and made temporary crowns and bridges.
• Took impressions and made hard and soft appliances for the mouth.
• Invisalign experience.
• Answered and managed incoming calls and emails.
• Collected payments from patients and arranged payment schedules.
• Verified, updated and entered patient information into system.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Took customer payments and billed insurance companies for remaining balance.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Scheduled and confirmed patient appointments and consultations.

See skills listed above.

Las Vegas Institute training, including Dental Concierge training and custom provisionals for full mouth rehabilitation cases as well as cosmetic cases, Highly customer service oriented office.

Making provisionals to restoring alloys and composites.

In charge of ordering supplies.

Head assistant for back office.

Responsible for all lab work including crown and bridge to orthodontic appliances. Answered phones, scheduled and confirmed appointments.

Helped with Insurance aging and keeping recall program up to date.