Open To Work
Stacey Glasser
Healthcare
Summary
Offering 27 Years Customer Service Excellence and 8 Years Management Experience. Highly motivated, adept at acquiring new skills. Able to work individually or in team environment. Interested in continual growth and progression.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Medical Records Specialist
Colorado Physician Partners
Littleton
05.2023 - 03.2026
- Lead end-to-end medical records operations for a high-volume, multi-provider practice serving 15,000+ active patients
- Process and accurately index 250–500+ daily incoming electronic faxes including laboratory results, imaging reports, consult notes, hospital discharge summaries, referrals, and prior authorizations
- Utilize Veradigm (Allscripts) EHR for document management, provider routing, compliance tracking, and workflow optimization; adapt quickly to new healthcare technologies and systems
- Perform multi-point demographic verification to ensure accurate patient matching and maintain data integrity
- Triage and escalate critical and time-sensitive clinical results to safeguard patient safety and support timely provider decision-making
- Manage full Release of Information (ROI) lifecycle, validating HIPAA authorizations and ensuring regulatory-compliant turnaround within mandated deadlines
- Maintain detailed ROI tracking logs to support audit readiness, risk mitigation, and compliance documentation
- Supervised 1-2 direct reports and trained multiple team members on medical records workflows, compliance standards, and EHR best practices
- Partner with providers, clinical teams, referral coordinators, and front office staff to streamline documentation workflows and improve operational efficiency
- Ensure secure, HIPAA-compliant transmission of medical records via encrypted electronic methods and controlled release procedures
- Contributed to process improvements that enhanced provider productivity and reduced documentation bottlenecks
Medical Receptionist
Southwest Family Medicine
Littleton
03.2018 - 04.2023
- Front Desk - basic receptionist duties including, but not limited to:
- Scheduling
- Check-in/-out
- Billing - insurance verification, payment collection, insurance/payment entry, reconciliation, and ICD-10 coding (minimal)
- Medical Records - Manage filing and retrieval of medical records. Focus on prioritization of records and anticipating needs of Providers.
- Guarantee chart completeness
- Records requests and processing
- Chart prep for appointments
- Create lab work orders: written and electronic (Quest/Labcorp)
- Additional duties -
- Prior Authorizations and Referrals
- Sleep Study, CPAP, and O2 ordering
- Write orders for additional imaging based on report impressions
- Drug Rep Scheduling
- Evolving Front End procedure highlights
- Created various request forms for obtaining consistent information and improved 'Front End' communications: Referrals and Home Health
- Step by step chart prep guide
- Return to tabs - expanded on existing return tabs, for maximum office efficiency
Tech Ambassador
CLEAR LLC.
Denver
03.2016 - 02.2018
- Biometric technology sales, service and support at one of the largest Clear Airport Stations.
- Ambassador Responsibilities: Validated airline documents; verified CLEAR member traveler identity, following documented security protocols. Acted as an airport concierge, delivering a great experience for all airport customers. Connected with Airport passengers and offered services to assist with their travel needs.
- Tech Responsibilities: Maintained records of monthly preventative maintenance. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Built & Installed Enrollment/Verification Pods
- Creation of training documentation used by all Techs in region
- COORS FIELD - Responsible for the CLEAR Sports lane at Coors Field.
- 2017 Season Setup/Launch
Freight Flow Lead
Dick's Sporting Goods
Aurora
09.2014 - 03.2016
- Key Carrier (5/2015 to 4/2016) - Assisted store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and front end coverage as assigned.
- Supervised the freight flow processing function including shipping/receiving, transfers, return to vendor, claims, claim processing and misdirected freight processing.
- Supervision of 35 to 40 team members and provide on-the-job training and guidance.
- Implementation of big ticket Product Tags making product easier to locate
- Loss Prevention Excellence
Manager, Store Service - ECP
Sports Authority Corporate Office
Englewood
05.2012 - 07.2014
- Managed a 17 Million Dollar Program.
- Directed, planned, and implemented sales budgets and training to ensure continuing operations success, to maximize returns on investments and increase productivity.
- Responsible for communicating across all levels of the store and corporate structure; from Store Team Members to Executive Leadership.
- Fostered many successful vendor and cross departmental partnerships.
- Re-Launch of Extended Coverage Plan Program
- Increased department revenue by 14.4% & unit sales by 31.2%
- Upgrade/update to Point of Sale Prompting
- Program transformation by redesigning and reformatting training, produced three years of year over year program improvement
- Maintained Customer claim resolution within 48 business hours
Specialist, Ops Projects/Procedures
Sports Authority Corporate Office
Englewood
09.2011 - 05.2012
- Assisted in the planning and execution of major operational projects by researching and testing current operational projects.
- Created training documentation, policies & procedures.
- Responsible for various communications & memos as assigned.
- Subject matter expert for customer Loyalty program, eCommerce Associate Online System, and Ship From Store.
- Research & development of eCommerce AOS (Associate Online System) & SFS (Ship From Store) quick reference documentation
- Implemented new process for stores to requested missed commission
- Research & development of customer Loyalty program (#1 Company Initiative) quick reference documentation
Coordinator Store Services
Sports Authority Corporate Office
Englewood
01.2010 - 09.2011
- Coordinated and supported store closings/re-locations.
- Worked with internal and external customers to execute all aspects of tracking progress, negotiating contracts, maintaining budgets, tracking invoices and P-cards.
- Created & reported on Contests/Employee Incentives (spiffs).
- Responsible for departmental payroll.
- Expansion of Lift Ticket program
- Planning & preparation of 19 special event
Operations Manager
Sports Authority
Arvada & Greenwood Village
11.2005 - 01.2010
- Operated multi-million dollar retail stores in Denver, CO.
- Oversaw 40 sales associates.
- Responsible for Key Performance Indicators (KPIs).
- Managed human resources, POS/cash wrap, special sales, payroll, firearm sales, technical services, inventory control, and paperwork concerning store functions.
- Worked with corporate on implementation and quality assurance of pilot programs.
- Worked with Corporate on Pilot Programs
- First field team member to earn a Team Award for work on pilot programs
Lead Associate (Customer Service/Tech Services)
Gart Sports/Sportsmart
Denver
05.1999 - 11.2005
- Supervised 5 sales associates, legal tech and rental shop paperwork.
- Ski/snowboard/bike/tennis tech work.
- Reconciled store and cash office.
Nurse's Assistant
Alpine Family Medicine
Denver
06.1997 - 08.1998
- Answered office phones, entered Blood Work information into Patient charts, along with other miscellaneous office duties.
Education
Bachelors of Science - Biology, Anatomy and Neurobiology Minor
Colorado State University
Fort Collins, CO 08.1998 - 01.2003
Metropolitan State College of Denver - Core Classes
Metropolitan State College of Denver
05.2000 - 06.2000
Skills
- Veradigm Allscripts
- Teams
- Patient 360
- Inteliviewer
- Centricity
- Veradigm ePrescribe
- Adobe Program - PhotoShop
- Adobe Program - Reader
- Adobe Program - Writer
- AS400 - Kronos Payroll/Database
- Dropbox
- Google Programs - Documents
- Google Programs - Drive
- Google Programs - Gmail
- Microsoft Programs - Access
- Microsoft Programs - Excel
- Microsoft Programs - OneNote
- Microsoft Programs - Outlook
- Microsoft Programs - PowerPoint
- Microsoft Programs - Publisher
- Microsoft Programs - Word
- Point of Sale - IBM
- Point of Sale - NCR
- Technical Troubleshooting
- > 70 WPM
Memberships And Certifications
- RMDIAI (Rocky Mountain Division of the International Association for Identification), Member in good standing since, 05/01/03
- CPR for Medical Professionals, 09/01/15, 10/01/17, 11/01/21
- "Virus101x: Viruses & How to Beat Them: Cells, Immunity, Vaccines", The School of Molecular Cell Biology and Biotechnology, Life Science faculty, Tel Aviv University on edX, 02/01/18
- "Technical Support Fundamentals", Google on Coursera, 02/01/18
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$50000/yr - $200000/yrTimeline
Medical Records Specialist
Colorado Physician Partners
05.2023 - 03.2026
Medical Receptionist
Southwest Family Medicine
03.2018 - 04.2023
Tech Ambassador
CLEAR LLC.
03.2016 - 02.2018
Freight Flow Lead
Dick's Sporting Goods
09.2014 - 03.2016
Manager, Store Service - ECP
Sports Authority Corporate Office
05.2012 - 07.2014
Specialist, Ops Projects/Procedures
Sports Authority Corporate Office
09.2011 - 05.2012
Coordinator Store Services
Sports Authority Corporate Office
01.2010 - 09.2011
Operations Manager
Sports Authority
11.2005 - 01.2010
Metropolitan State College of Denver - Core Classes
Metropolitan State College of Denver
05.2000 - 06.2000
Lead Associate (Customer Service/Tech Services)
Gart Sports/Sportsmart
05.1999 - 11.2005
Bachelors of Science - Biology, Anatomy and Neurobiology Minor
Colorado State University
08.1998 - 01.2003
Nurse's Assistant
Alpine Family Medicine
06.1997 - 08.1998