Stacey Godden
Oroville,CA
Summary
- Dynamic professional with extensive experience as an Independent Patient Liaison for individual clients, adept at resolving disputes and ensuring compliance with HIPAA regulations. Proven ability to manage sensitive information while providing exceptional support and communication. Skilled in ICD and CPT coding, demonstrating strong attention to detail and adaptability in high-pressure environments.
- Experienced with patient advocacy and communication, ensuring all patient concerns are addressed promptly. Utilizes strong interpersonal skills to build trust and facilitate clear communication between patients and healthcare teams. Knowledge of healthcare systems and patient rights ensures efficient resolution of issues and enhanced patient care.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Independent Patient Liaison
Independent Work
02.2023 - Current
- Serve as a point of contact for patients, address concerns about billed medical procedures, decipher medical records, and verify patient coverage, and ensure correctness of billed procedures.
- Conduct regular follow-up calls with patients to monitor progress and provide additional support as needed.
- Manage sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Provide emotional support to patients facing difficult medical issues.
- Monitor patient medical records, via online patient healthcare portal, to ensure accurate and appropriate procedural documentation is reported.
- Contact medical providers and health insurance carriers to discuss concerns, resolve billing issues, and report incorrect procedural billing.
Fibroblast Technician
Independent
11.2020 - Current
- Utilize a plasma pen device, in a sterilized area, to deliver targeted energy to the skin, creating micro-injuries that trigger the body's natural healing response.
- Assess clients' skin conditions, discuss treatment goals, and determine the suitability of the procedure.
- Provide clients with instructions for aftercare and follow-up to monitor their progress, answer questions and address concerns.
Liquidation Reseller
Independent
08.2014 - 03.2019
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Managed and maintained purchase orders and invoices.
- Researched suppliers based on availability, quality, selection, and price.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Legislative Coordinator
State of California Department of Finance
08.2001 - 07.2008
- Coordinated and processed all Assembly and/or Senate Bills and proposed legislation, for the Correction-General Government ,(CORGEN), Unit.
- Acted as liaison between the CORGEN Unit, Capitol, and Governor's Office and various legislative departmental personnel.
- Processed out of state travel documents, form 607's (Change in est. positions), Budget Revisions, Section Letters, drills, Legislative Documents, Updated forms, Maintained unit central files.
- Provided assistance to the Unit Executive Asst, Program Budget Managers, and Unit Analysts.
- First point of contact within the CORGEN Unit within the Finance Dept.
Medicare Customer Service Representative
National Heritage Insurance Co
09.1996 - 08.1999
- Answered Medicare Beneficiary and Provider inquiries, providing accurate information and guidance.
- Managed complex case resolutions in a timely and efficient manner.
- Trained new representatives on Medicare policies, systems usage, and effective customer interaction techniques.
- Streamlined processes for handling claims disputes, reducing resolution times through improved workflow methodologies.
- Maintained strong working knowledge of and strict adherence to Medicare and HCFA, (HIPAA), regulations.
- Identified potential fraudulent medical claims
Education
2024 Introduction To Medical Coding - Medical Coding
AMCS
Online CourseFibroblast Plasma Pen Therapy - Dermal Therapy
Oleander
Online ProgramCertificate of Technical Studies - Computer Programming
MTI School of Business And Technology
Sacramento, CAOpen Water Diver Certification - Scuba Diving
Aqua Divers
Yuba City, CASkills
- ICD and CPT coding proficiency
- Knowledgeable in medical terminology
- Skilled in resolving disputes
- Understanding CMS guidelines
- Effective team collaboration
- Policies and procedures adherence
- Strong attention to detail
- Skilled in simultaneous task execution
- Exhibits professionalism in high-stress situations
- Strong verbal communication
- Consistent reliability
- Effective listening
- Adaptability to change
Timeline
Independent Patient Liaison
Independent Work
02.2023 - Current
Fibroblast Technician
Independent
11.2020 - Current
Liquidation Reseller
Independent
08.2014 - 03.2019
Legislative Coordinator
State of California Department of Finance
08.2001 - 07.2008
Medicare Customer Service Representative
National Heritage Insurance Co
09.1996 - 08.1999
2024 Introduction To Medical Coding - Medical Coding
AMCS
Fibroblast Plasma Pen Therapy - Dermal Therapy
Oleander
Certificate of Technical Studies - Computer Programming
MTI School of Business And Technology
Open Water Diver Certification - Scuba Diving
Aqua Divers
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