Stacey Gordon

Licensed Claims Adjuster

Alpharetta,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

State Farm Auto & Home Insurance

11.2015 - Current

Analyze claims to determine extent of liability
Investigate liability based on police reports, statements, witness- statements and photos.
Evaluating damages according to coverage and policy limits.
Detail and substantiate each aspect of claim, ensuring company procedures are followed.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Negotiated with policyholders and claimants to reach mutually satisfactory resolutions
Identified insurance coverage limitations with thorough examinations of claims documentation and related records
Maintained claims data in ECS and ECRM systems.

Verizon Communications

01.2000 - 01.2015

Set and adjusted to schedules to maintain optimal coverage and service levels.
Managed overtime, shift swaps, breaks and PTO requests.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Created and delivered HR training sessions to staff, managers and executives.
Worked with management to develop strategic and tactical plans to meet different requirements.
Created training materials for new employees to provide information about attendance guidelines.
Completed human resource operational requirements by scheduling and assigning employees.
Manage over 50 calls per day from internal and external employees.

Auburn University-Montgomery

Montgomery, AL

State Farm Auto & Home Insurance

11.2015 - Current

Verizon Communications

01.2000 - 01.2015

Auburn University-Montgomery