Stacey Hefner
Round Rock,TX
Summary
Learning & Development Manager / Master Facilitator and Speaker with 20+ years driving enterprise learning strategies, human-factors integration, and behavior-based performance improvement. Servant leader skilled at aligning culture with core values, scaling adult-learning curricula, and proving ROI via data analytics.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Learning and Development Manager
Lower Colorado River Authority (LCRA)
Austin, TX
05.2026 - Current
- Direct a high-performing team of 12 Learning & Development (L&D) Implementation and Delivery professionals to ensure seamless training execution across the organization.
- Cultivate a culture of continuous growth by mentoring and developing internal L&D staff to meet evolving business needs.
- Provide strategic planning and executive oversight for all Transmission Services training initiatives, aligning educational outcomes with corporate objectives.
- Spearhead the Continuous Process Improvement program for an 800+ member Transmission Services workforce, driving operational efficiency and standardizing best practices.
- Direct the Human Performance Improvement (HPI) program, overseeing end-to-end content development and the facilitation of critical front-line and leadership development courses.
- Manage comprehensive technical Field Training within the Construction and Maintenance department, ensuring strict compliance with industry safety standards.
- Govern the Apprentice-to-Journeyman pathway for over 300 Construction and Maintenance personnel, optimizing time-to-competency and workforce readiness.
- Oversee craft and technical Cohort Trainee programs alongside a high-frequency, bi-weekly onboarding system to accelerate new-hire integration.
- Served as a key stakeholder and steering committee member for the successful enterprise implementation of a new Learning Management System (LMS) and an advanced reporting ecosystem.
Learning and Development Supervisor
Lower Colorado River Authority (LCRA)
Austin, TX
04.2023 - 05.2026
- Led and mentored a team of two Learning & Development (L&D) professionals to drive organizational training initiatives.
- Redesigned and modernized the Human Performance Improvement (HPI) Leadership curriculum, expanding the portfolio to include dedicated programs for front-line workers and executive leadership.
- Facilitated HPI Leadership training for 280 Transmission Services Leaders, enhancing leadership capabilities across the division.
- Partnered with executive management to conduct comprehensive training needs analyses, successfully identifying and closing critical organizational skill gaps.
- Revamped the Continuous Process Improvement (CPI) program, driving a 25% annual increase in employee participation and organizational efficiency metrics.
- Directed and executed the bi-weekly corporate onboarding program to ensure seamless integration for all new hires.
- Served as a keynote and guest speaker at annual national HPI conferences, representing the organization's L&D thought leadership.
Learning and Development Program Manager
Lower Colorado River Authority (LCRA)
Austin, TX
12.2020 - 04.2023
- Launched the inaugural operational reporting initiative within Transmission Services, establishing a proactive "learn, improve, and prevent" methodology that fostered a safe, transparent, and collaborative workplace culture.
- Direct and champion the Human Performance Improvement (HPI) and Continuous Process Improvement (CPI) programs to optimize operational workflows and mitigate human error.
- Oversee and facilitate the bi-weekly employee onboarding program, accelerating time-to-productivity for all new hires.
- Designed and deployed a strategic training feedback framework, establishing baseline performance metrics and driving measurable increases in training satisfaction scores.
VP Energy Sector (Training & Development)
Practicing Perfection Institute
Las Vegas, NV (Texas Region)
09.2016 - 10.2020
- Supervise the Energy Sector staff for certification and qualification procedures, guaranteeing each member’s professional growth, providing mentorship, and completing biannual performance assessment.
- Perform various marketing efforts which involve determining new business, communicating company approach and philosophy, following up on leads, generating proposals, manage accounts, revenue models and strategic decisions.
- Closely coordinate with clients in executing culture survey process improvement gap analysis through quantitative and qualitative data.
- Draft specialized leadership and frontline staff training aligned with the gap analysis findings.
- Implement human performance methodology, to include leadership training, generational engagement curriculum per client needs.
Director Energy Sector (Training and Development)
Practicing Perfection Institute
Las Vegas, NV (Texas Region)
09.2008 - 08.2016
Safety Training Coordinator
Lower Colorado River Authority (LCRA)
Austin, TX
03.2003 - 05.2008
Education
Bachelor of Arts - Communications Minor in Organizational Development
Texas State University
San Marcos, TX05-1994
Skills
- Leadership Development
- Servant Leadership Practitioner
- Curriculum Devellopment
- ADDIE Framework
- Adult Learning Principles
- Performance Improvement
- Team Building
- Project Management
- Curriculum Development
- Coaching and Mentoring
Accomplishments
- Published Author, Human Performance Association
- Published Author, Learning to Effectively Communicate the Message of Safety (ASSE Magazine)
- Published Author, Lower Colorado River Authority (Safety Focus Newsletter)
Certification
· Human Performance Improvement Certified (NATF)
· Human Performance Certified (PPI)
· Practicing Perfection Master Trainer (PPMT)
· Toast Masters
Timeline
Learning and Development Manager
Lower Colorado River Authority (LCRA)
05.2026 - Current
Learning and Development Supervisor
Lower Colorado River Authority (LCRA)
04.2023 - 05.2026
Learning and Development Program Manager
Lower Colorado River Authority (LCRA)
12.2020 - 04.2023
VP Energy Sector (Training & Development)
Practicing Perfection Institute
09.2016 - 10.2020
Director Energy Sector (Training and Development)
Practicing Perfection Institute
09.2008 - 08.2016
Safety Training Coordinator
Lower Colorado River Authority (LCRA)
03.2003 - 05.2008
Bachelor of Arts - Communications Minor in Organizational Development
Texas State University