Stacey Hightower
Decatur,GA
Summary
Highly experienced professional with expertise in organizing and maintaining patient medical records, using medical language, and providing excellent customer service. Skilled in researching medical information and keeping up to date with medical coding and billing regulations. Proven track record of accurately entering patient data into the EMR system and meeting tight deadlines.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Kepro
Tampa, FL
04.2022 - 01.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Updated and maintained database with accurate customer information and timely data entry.
CUSTOMER SERVICE REPRESENTATIVE
Chime Solutions
Buffalo, NY
01.2020 - 04.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Remained open to feedback from supervisor and peers to build and improve skills set
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Met daily customer service quotas with a focus on quality.
DEBT COLLECTOR
TMI Solutions
Elm Wood, NY
09.2013 - 12.2018
- Used scripted conversation prompts to convey current account information and obtain payments
- Worked in call center environment handling manual and automatically dialed outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Maintained high volume of calls and met demands of busy and productive group.
Education
CERTIFICATE IN MEDICAL BILLING AND INSURANCE CODING CANDIDATE -
United Education Institute
11.2023
Personal Information
Title: Medical Biller And Coder
Skills
- Call Management
- Data Collection
- Inbound and Outbound Calling
- Consultative Sales
- Complaint Resolution
- Patient Data Identification
- Reviewing Patient Information
- Medical Terminology
- Data Entry
- Inpatient Coding
- Insurance Claims Analysis
- ICD-10 Requirements
- Process Forms
- Customer Service
- Billing Codes
- Legal Standards
- Insurance Claims
- HIPAA Compliance
- Microsoft Office
- Regulatory Compliance
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Kepro
04.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Chime Solutions
01.2020 - 04.2022
DEBT COLLECTOR
TMI Solutions
09.2013 - 12.2018
CERTIFICATE IN MEDICAL BILLING AND INSURANCE CODING CANDIDATE -
United Education Institute
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