Maya Hector, BS MPH

Lead team members and community stakeholders in implementing NCDHHS patient-centered care practice principles and core elements through education, coordination, evaluation, and other strategic interventions

• Sought to remove barriers that prevented NC citizens from full participation in their communities and its available services
• Directly supervises Community Health Worker staff in over 8 counties
• Responsible for quality monitoring activities including identifying areas of improvement and implementation of improvement plans.
• Responds to inquiries and concerns from agencies and stakeholders either resolving them or identifying other community-based organizations which can assist; educates and informs community agencies and boards about their county and its available resources both county and state wide
• Seeks to remove barriers that prevent or inhibit NC citizens from full participation in their communities
• Assesses all systems—including contracts, policies, and procedures, workflows, etc.—to ensure highest level of customer and stakeholder satisfaction.
• Collaborate with team members to collect and analyze data. Completes mandated external and internal reports, hosts meetings
• Coordinates staff activities so that agency goals are met.
• Documented activity of Community Health Worker teams along with needs identified through member communications in weekly collaborative meetings
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

• Coordinated with public health and local facilities to support isolation and quarantine of individuals.
• Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
• Collected and recorded information in electronic medical records.
• Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
• Expedited review process, signature approval and release of supplier and internally produced documents
• Provided educational and informational resources regarding isolation policies and quarantine measures.
• Developed and implemented training classes to educate team members and community residents.
• Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
• Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets

Assist in developing company-wide deliveries and executing structured project work plans for the Patient Dining Team;

• Increased managerial engagement by 33%
• Increased employee engagement by 23%,
• Client retention in over 400 accounts from 95% percent to 98%- 2009-2019
• Assisted in building project material for company-wide
  Format and proofread internal and client-facing deliverables, detailing best practices and inherent goals.
• Implemented, facilitated, and sustained company-wide patient dining training programs through company branding initiatives.
• Interacted with external vendors, external consultants, consulting team members, and/or matrixed staff as required in development and implementation of company initiatives.
• Drafted change management policies to streamline introductions of new company initiatives and software systems.
• Managed team of employees, overseeing hiring, training, and professional growth and development of employees