Quanitra Boomer
Durham, NC,United States
Summary
Outgoing professional with a background in managing employees, issues, and administrative tasks in fast-paced environments. A highly visible and friendly Assistant Community Manager promoting exemplary talents in customer service, policies and procedures oversight, and facility security measures. Poised Assistant Community Manager touting almost a year of expertise promoting the safety of residents and employees. Knowledgeable resource getting the job done correctly while remaining composed and calm. Promoting exemplary skills in project management and accurate property record keeping.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Knightvest Management
Durham , NC
10.2021 - Current
- Worked with maintenance staff to complete timely repairs and enhancements.
- Delinquency by end of month is under 2% to 3%.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Introduced effective emergency resolutions and managed special projects.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Resolved tenant issues quickly and increased tenant retention.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Met with residents to gather information and develop effective solutions.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Leasing Professional
Knightvest Management
Durham, NC
12.2020 - 10.2021
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Kept meticulous records of correspondence between management and tenants.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Greeted clients, showed apartments and prepared leases.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to requests and scheduled appointments for property showings.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Print and Marketing Specialist
Staples
Greenville, NC
09.2019 - 06.2020
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Worked closely with in-house design team to develop visuals for content.
- Onboarded new team members and coached personnel in marketing tasks.
- Designed and implemented advertising and public relations activities.
- Engaged with customers to ensure product was fulfilled.
Belk-Manager on Duty
Belk
Washington, NC
06.2018 - 04.2020
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised staff of 12+ personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Barista
Treat
Raleigh, NC
10.2017 - 05.2018
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Resident Advisor *Lead
Shaw University
Raleigh, NC
08.2015 - 05.2018
- Guided students to integrate into both academic and social communities on campus.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building and room rounds.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted positive relations between residents and staff.
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
4-H Volunteer/Member
Beaufort County Cooperative Extension
Washington, NC
08.2014 - 05.2018
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed programs for youth to participate and engage in afterschool.
- Organized/Designed 4-H Hands on Fest for the community.
- Attended workshops and conferences to explore various contributions to clubs.
Education
Bachelor of Science - Kinesiology
Shaw University
Raleigh, NC05.2018
Skills
- Daily operations oversight
- Property tours and inspections
- Facility repair reporting
- Payment management
- Expertise in Onesite
- Leasing and sales
- Training
- Administrative abilities
- Database management
- Multitasking
- Problem solving
- Personable and outgoing
Accomplishments
- Awarded, "Employee of the Month" 2018-Belk.
- Thurgood Marshall Scholar
- Chosen as the Lead Resident Advisor.
Certification
- Basic Life Support Certification
Hobbies
Cake Artist
Timeline
Assistant Community Manager
Knightvest Management
10.2021 - Current
Leasing Professional
Knightvest Management
12.2020 - 10.2021
Print and Marketing Specialist
Staples
09.2019 - 06.2020
Belk-Manager on Duty
Belk
06.2018 - 04.2020
Barista
Treat
10.2017 - 05.2018
Resident Advisor *Lead
Shaw University
08.2015 - 05.2018
4-H Volunteer/Member
Beaufort County Cooperative Extension
08.2014 - 05.2018
Bachelor of Science - Kinesiology
Shaw University
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